Your Purpose…
The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.Your Duties and Responsibilities…

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
  1. Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
  2. Retain members
     • Build member relations
     • Resolve complaints for each member or incident
     • Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

• Promote safe exercise
  1. Manage member adherence to club rules and standards
  2. Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements…
We cannot live without…

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Administer First Aid (valid First Aid Level 1 certificate)
• Excellent relationship-building skills
• Problem-solving skills
• Good communication skills
• Ability to resolve conflict

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Your Purpose…

 

• The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.

Your Duties and Responsibilities…

 

• Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
• Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
• Abide by the Virgin Active sales processes and systems provided by Virgin Active.
• To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
• To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
• To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
• Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
• Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
• To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
• Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
• Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.

Our Minimum Requirements…

We can’t live without…

• Matric qualification essential.
• Relevant tertiary qualification preferred (Sales and Marketing qualification).
• A minimum 2 years’ experience within the sales industry.
• Promotion and sales skills to sell the Virgin Active product and service effectively.
• Proven track record of sales performance.
• Plan daily activities to maximize results.
• The ability to build and maintain rapport with key customers and identify new opportunities.
• Telephone communication, and listening skills.
• Excellent communication interpersonal and leadership skills essential.
• Must be confident, polite and aware of the general matters taking place in the industry.
• Must be customer centric
• Must be able to analyse the market and use data to penetrate the market effectively.
• Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
• Understand and adhere to company systems and processes.
• Must have excellent client relationship building skills across all customer demographics.

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 

Our purpose is…

To change people’s lives for the better through wellness. We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.
Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- it’s about creating real experiences that support members in their holistic health journey.
We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function – because we believe the best ideas come to life when we’re collaborating in person, sharing thoughts, and building together.

Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

 

1. Refreshing Real Experiences: Authentic, engaging experiences that inspire lasting wellness.
2. Holistic Wellness: A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
3. Curated Guidance and Progress: Personalized coaching and programs to support sustainable progress.
4. Communities Without Conformity: Diverse, welcoming environments where everyone feels empowered.

 Your Purpose…

• To change people’s lives for the better through wellness
• Provide input to the 3-year sales strategy
• To provide direct support to the Sales Director in the execution of the Sales Strategy
• To ensure the Sales Strategy, as well as the KPI’s set by the Sales Director is managed, delivered and achieved through national planning (annual cycles).
• To provide national support to the Regional Head of Sales, through sales processes/ systems that develop the team for success.
• To implement systems for sales net membership result in line with or exceeding targets set nationally.

Your Duties and Responsibilities…

• To always do your bit towards achieving purpose to Change People’s Lives for the better through wellness, and to live and role-model our brand values of Do the Right Thing, Always Innovating, inspiring people and have Fun, and to bring to life our People Promise of BE Yourself and Go Together, Work Hard and Dream Big.
• Provide input to the long-term sales strategy, using national variables and complexities, to achieve the commercial targets.
• Use the product strategy to provide input to the national sales initiatives in order to drive the delivery of the sales strategy
• Translate market insights into well-defined opportunities and plans that will drive national sales growth.
• Develop and execute a national business process or system tool/s required to drive the sales strategy
• Provide the sales department with structures, systems, procedures and leadership which align the team towards achieving the company strategic objectives.
• Provide national initiatives which will align the team towards achieving the sales strategy.
• Identifying critical risk issues nationally and escalating to Sales Director
• Keeping abreast of international and local sales industry trends and provide recommendations to aggressively enhance the sales strategy
• Be constantly on the lookout for new and creative opportunities to maximize sales results that are in line with strategy.
• Recognize gaps and weakness in the Sales Strategy and provide recommendations to address them
• Formulate monthly sales campaigns and promotional tools to support the campaign
• Formulation of improved processes to address quality of sale
• Manage and maintain a high level of sales technical training by ensuring the regional sales training team deliver on key objectives, aligned with the broader Central Learning and Development Team
• Manage and drive the Corporate Account Management team to deliver on the business B2B strategy
• A fair amount of travel is required to be successful in the role.
  

We can’t live without… (Minimum Requirements)

• Matric qualification
• Relevant tertiary Qualification is essential
• Minimum of 5- 6 years sales experience in a national planning or similar role
• Experience with driving the sales strategy at a national level
• Must have exceptional people management skills
• 6-8 years’ experience in developing sales processes on a national basis
• Must have led technical sales training initiatives
• Must have solid project management skills in order to drive the sales strategy
• Must have excellent planning skills with the ability to execute all initiatives at a national level
• Excellent leadership skills at a senior level with the ability to lead remotely.
• Solid understanding of sales commercials
• Must have a good understanding of the VA Sales process, methodologies, systems and performance tracking.
• Must be able to travel as required for the role.
• Excellent communication interpersonal and leadership skills across all levels
• The ability to influence credibly at senior levels within the business
• Excellent relationship building skills with the ability to maintain key relationships is essential
• Experience in developing appropriate sales processes in order to drive sales strategy

 

We’d like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

 

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Our purpose is…

To change people’s lives for the better through wellness. We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.
Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- it’s about creating real experiences that support members in their holistic health journey.
We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function – because we believe the best ideas come to life when we’re collaborating in person, sharing thoughts, and building together.

 

Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

 

1. Refreshing Real Experiences: Authentic, engaging experiences that inspire lasting wellness.
2. Holistic Wellness: A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
3. Curated Guidance and Progress: Personalized coaching and programs to support sustainable progress.
4. Communities Without Conformity: Diverse, welcoming environments where everyone feels empowered.

 Your Purpose…

• Join Virgin Active as a Service Desk Lead where you will be leading the linchpin of our IT operations, embodying the principles of ITIL to manage incidents and problems efficiently To deliver a responsive and effective IT technical support service supporting our Virgin Active clubs and support functions.
• To provide excellent customer service, communicate effectively with our club teams and support functions
• To play a crucial role in ensuring the smooth operation of Virgin Active’s IT Service Delivery
• To be a great line manager and leader, supporting and developing your team in their roles and skills, encouraging them to be their best.

Your Duties and Responsibilities…

Team Leadership and Management

• Provide day-to-day leadership, guidance, and support to a team of Service Desk analysts
• Monitor team performance, provide constructive feedback, and conduct regular 1:1 meeting
• Foster a positive, collaborative, and results-oriented team environment
• Assist with recruitment, onboarding, and training of new team members
• Manage team schedules and ensure adequate coverage during operational hours
• Identify training needs and facilitate professional development opportunities for team members

 

Service Delivery Excellence

• Ensure the team adheres to established Service Level Agreements (SLAs) and operational procedures
• Monitor and analyse key performance indicators (KPIs) to identify trends and areas for improvement
• Act as an escalation point for complex technical issues and customer complaints
• Contribute to the development and maintenance of knowledge base articles and troubleshooting guides
• Participate in problem management activities to identify root causes and implement preventative measures
• Ensure accurate logging and categorization of all incidents and service requests

 

Process Improvement and Collaboration

• Identify opportunities to streamline Service Desk processes and improve efficiency
• Collaborate with other IT teams to ensure seamless service delivery and effective communication
• Contribute to the development and implementation of IT policies and procedures

 

Reporting and Communication

• Review and take action on regular reports about Service Desk performance, including key metrics and trends.
• Communicate effectively with users, stakeholders, and other IT teams regarding service status and updates

We can’t live without… (Minimum Requirements)

• Proven experience in a similar IT support or service desk role, with at least 2 years in a supervisory or team leader capacity
• Strong technical aptitude and a broad understanding of desktop support, IT infrastructure, and common business applications
• Excellent troubleshooting and problem-solving skills
• Exceptional customer service and communication skills (both written and verbal)
• Experience working with IT Service Management (ITSM) tools (e.g. Fresh Service, ServiceNow, Jira Service Management)
• A good understanding of ITIL principles and best practices
• Ability to work effectively under pressure and manage multiple priorities
• Strong organizational and time management skills
• Must be able to work after hours, weekends, and public holidays based on business need

 

We’d like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Our purpose is…

To change people’s lives for the better through wellness. We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.
Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- it’s about creating real experiences that support members in their holistic health journey.
We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function – because we believe the best ideas come to life when we’re collaborating in person, sharing thoughts, and building together.
Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

 

1. Refreshing Real Experiences: Authentic, engaging experiences that inspire lasting wellness.
2. Holistic Wellness: A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
3. Curated Guidance and Progress: Personalized coaching and programs to support sustainable progress.
4. Communities Without Conformity: Diverse, welcoming environments where everyone feels empowered.

 Your Purpose…

• Join Virgin Active as a Service Desk Administrator where you will be leading the linchpin of our IT operations, embodying the principles of ITIL to manage incidents and problems efficiently
• To deliver a responsive and effective IT technical support service supporting our Virgin Active clubs and support functions
• To be the first point of contact for all users across our Virgin Active clubs and support function, providing a responsive and effective IT technical support service to resolve their IT issues and fulfil service requests
• To provide excellent customer service, provide timely and helpful assistance and communicating effectively with users

Your Duties and Responsibilities…

First-Line Support

• Be the first point of contact for IT-related issues and service requests via phone and self service portal
• Accurately log all incidents and service requests in the IT Service Management (ITSM) system
• Gather detailed information from users to understand the nature of their problem or request
• Provide first-level troubleshooting and resolution for a wide range of hardware, software, and network issues
• Follow established procedures and knowledge base articles to resolve common issues

 

Incident Management

• Prioritise and manage incidents according to severity and impact
• Escalate complex issues to second-level support or specialist teams when necessary
• Where necessary, log incidents and liaise with IT suppliers and partners through their communication channels
• Track the progress of incidents and keep users informed of their status
• Ensure timely resolution and closure of incidents within defined Service Level Agreements (SLAs)

 

Service Request Fulfilment

• Process and fulfil standard service requests, such as password resets, account unlocks, and software installations
• Follow documented procedures for fulfilling service requests accurately and efficiently
• Ensure users are informed about the status and completion of their requests

 

Knowledge Management:

• Contribute to the development and maintenance of knowledge base articles and troubleshooting guides
• Document solutions to resolved issues to build a comprehensive knowledge repository
• Share knowledge and best practices with other team members

 

User Communication and Support

• Communicate clearly and professionally with users at all levels of technical understanding
• Provide excellent customer service and ensure user satisfaction
• Educate users on basic IT procedures and self-service options
• Follow up with users to ensure their issues have been resolved to their satisfaction

 

Team Collaboration

• Work collaboratively with other Service Desk analysts and IT teams to resolve issues effectively
• Share information and insights to improve overall team performance
• Participate in team meetings and contribute to a positive team environment

We can’t live without… (Minimum Requirements)

• Proven experience (typically 2+ year) working in an IT support role or a customer service environment with a strong technical aptitude
• Basic understanding of computer hardware, software, operating systems (Windows, macOS), and networking fundamentals
• Familiarity with common business applications (e.g., Microsoft Office Suite)
• Experience using a ticketing system or ITSM tool
• Good problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to follow instructions and procedures accurately.
• A proactive and customer-focused approach
• Ability to work effectively under pressure and manage multiple priorities
• Must be able to work after hours, weekends, and public holidays based on business need.

 

We’d like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

 

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Your Purpose…

 

• The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.

Your Duties and Responsibilities…

 

• Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
• Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
• Abide by the Virgin Active sales processes and systems provided by Virgin Active.
• To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
• To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
• To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
• Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
• Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
• To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
• Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
• Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.

Our Minimum Requirements…

We can’t live without…

• Matric qualification essential.
• Relevant tertiary qualification preferred (Sales and Marketing qualification).
• A minimum 2 years’ experience within the sales industry.
• Promotion and sales skills to sell the Virgin Active product and service effectively.
• Proven track record of sales performance.
• Plan daily activities to maximize results.
• The ability to build and maintain rapport with key customers and identify new opportunities.
• Telephone communication, and listening skills.
• Excellent communication interpersonal and leadership skills essential.
• Must be confident, polite and aware of the general matters taking place in the industry.
• Must be customer centric
• Must be able to analyse the market and use data to penetrate the market effectively.
• Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
• Understand and adhere to company systems and processes.
• Must have excellent client relationship building skills across all customer demographics.

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

 

Your Purpose…

 

• The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.

Your Duties and Responsibilities…

 

• Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
• Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
• Abide by the Virgin Active sales processes and systems provided by Virgin Active.
• To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
• To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
• To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
• Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
• Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
• To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
• Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
• Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.

Our Minimum Requirements…

We can’t live without…

• Matric qualification essential.
• Relevant tertiary qualification preferred (Sales and Marketing qualification).
• A minimum 2 years’ experience within the sales industry.
• Promotion and sales skills to sell the Virgin Active product and service effectively.
• Proven track record of sales performance.
• Plan daily activities to maximize results.
• The ability to build and maintain rapport with key customers and identify new opportunities.
• Telephone communication, and listening skills.
• Excellent communication interpersonal and leadership skills essential.
• Must be confident, polite and aware of the general matters taking place in the industry.
• Must be customer centric
• Must be able to analyse the market and use data to penetrate the market effectively.
• Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
• Understand and adhere to company systems and processes.
• Must have excellent client relationship building skills across all customer demographics.

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)