Wilderness | Trainee Managers X12

PRIMARY PURPOSE

To familiarize trainees with the Wilderness Way of service in relation to camp operations. It is also designed to hone leadership skills and appreciation of staff welfare, whilst building your communication, innovation and organizational skills.

KEY RESPONSIBILITY AREAS

• Manage fresh and bulk arrival, check fresh and bulk items received against invoice. Show ability to carry out stock rotation; distribute and record daily issues from the food stores.
• Understand FOH service sequence and Keep the FOH area in pristine condition at all times, especially checking before guests arrive to FOH for meals.
• Understanding the housekeeping cleaning sequence as per the wilderness way and ensure brand standards are adhered to.
• Check place settings before every meal (except Early morning)
• All cutlery & crockery is polished and arranged per standard
• All service ware is in order (coffee stations prepped, condiments in order etc)
• Ensure Daily Bar Records are being kept (usages for main bar, rooms and activities) and monitored and that all consumption is recorded, and losses to be reported to the General Manager.
• Demonstrate basic knowledge of cocktails and camp wines through short trainings at front of house.
• Monthly stock takes: (Bar stores, FOH softs & décor) and report on usages and any discrepancies.
• Authentically host guests.
  

SPECIALTITY FOCUS AREAS

1. LEVEL ONE

• Guest hosting and guests relations
• Housekeeping
• Maintenance and asset management
• Environmental
• Running bar totals and daily bar records
• Schedule
• Issuing
• Receiving stock
• Filling the mood/camp and maintenance board
• How to record discrepancies
• Telephone and radio etiquette
• Curio
• Staffing and staff welfare
• First responder course and staff medicals
• Fire fighting

2. LEVEL 2

• Organizational skills
• Bed-night sheet
• Rooming list
• Booking sheet
• Climate
• Month-end administration
• Introduction to supervision
• The Wilderness Guest
• GP
• Banking

3. LEVEL 3

• Leadership skills
• Building trust
• How the brain processes information
• Why collaborate
• Understanding the disciplinary procedure
• Substance abuse
• Disadvantages of co-current partners
• Mitigating financial challenges
• Anger management
• Emotional intelligence

CANDIDATE PROFILE

Qualification:

• Diploma/Degree qualification

Experience:                    

• 3 years plus experience in hospitality or related

COMPETENCIES

• Positive attitude
• Teamwork
• Calm under pressure
• Ability to delegate
• Leads by example
• Great communication
• Time management
• Values Staff Welfare
• Ability to motivate themselves and others
• Proactive
• Guest centric
• Service oriented individual
• Function with a sense of urgency, and ability to motivate junior teams by example

Always upholds and contributes to the culture of learning within Wilderness.

Interests:                        

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303