Contents
OneCart | Shopper & Driver Supervisor Opportunities X3
Job Description
INTERESTED? THEN APPLY!! 
- Woodmead, Gauteng
Job purpose
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
Developing and managing team performance, offering feedback, and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver’s license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
Working conditions
- Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
- Dress Code, the company prides itself in presenting a professional and respectable image to our clients
- As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.
Shopper & Driver Supervisor
Job Description
INTERESTED? THEN APPLY!!
- Cape Town, Western Cape.
Job purpose
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver’s license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
Istore | IPro Sales Consultant X5
Working conditions
- Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
- Dress Code, the company prides itself in presenting a professional and respectable image to our clients
- As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.
Personal Shopper (Plattekloof Village Shopping Centre CAPE TOWN)
Job Description
Do you have excellent customer skills?
Are you able to be thorough and pay attention to detail?
Do you have the ability to use your initiative?
One Cart is now looking for Shoppers to join our team. APPLY TODAY!
Job Description :
As a personal concierge shopper, you will be required to offer advice and guidance on products,
prepare orders for delivery, and assist with customer queries. You should demonstrate excellent
communication skills and strive to exceed customer expectations. Personal concierge shoppers are
required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail
together with excellent customer service. Outstanding Personal Shoppers add value to the buying
experience and resolve any issues to the satisfaction of the customer
Duties and Responsibilities :
Helping customers make the best possible purchases by providing advice, guidance, and
excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers’ complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company’s values
Job Requirements:
1. Matric
2. Must be based in the area or closer
3. Must be Fluent in English
4. Must be able to type in full sentences
If you do not hear anything from us in the next 2 weeks, please consider your application unsuccessful.
