Contents
- 0.1 Nedbank Teller — Vacancy Opportunities (Now Open) 2026
- 0.2 Job Summary (one-line)
- 0.3 Key Responsibilities
- 0.4 Minimum Requirements
- 0.5 Desirable / Advantageous
- 0.6 What We Offer
- 0.7 How to Apply — Step by Step
- 0.8 Tips to Improve Your Application
- 0.9 Equal Opportunity & Compliance
- 1 Client Services Consultant 1
- 2 Bursaries Opening 2025
- 3 Service Consultant
- 3.1 Job Requisition details
- 3.2 Job Family
- 3.3 Career Stream
- 3.4 Leadership Pipeline
- 3.5 FAIS Affected
- 3.6 Job Purpose
- 3.7 Job Responsibilities
- 3.8 Essential Qualifications – NQF Level
- 3.9 Preferred Qualification
- 3.10 Minimum Experience Level
- 3.11 Technical / Professional Knowledge
- 3.12 Behavioural Competencies
- 4 Service Consultant
- 4.1 Job Classification
- 4.2 Job Family
- 4.3 Career Stream
- 4.4 Leadership Pipeline
- 4.5 FAIS Affected
- 4.6 Job Purpose
- 4.7 Job Responsibilities
- 4.8 Job Responsibilities Continue
- 4.9 People Specification
- 4.10 Essential Qualifications – NQF Level
- 4.11 Preferred Qualification
- 4.12 Essential Certifications
- 4.13 Preferred Certifications
- 4.14 Minimum Experience Level
- 4.15 Technical / Professional Knowledge
- 4.16 Behavioural Competencies
- 5 Service Consultant
- 6 Service Consultant
- 7 Service Consultant
Nedbank Teller — Vacancy Opportunities (Now Open) 2026
Job Summary (one-line)
Friendly, accurate and service-driven individuals are invited to apply for the Nedbank Teller role — you’ll deliver excellent front-line customer service, process cash and non-cash transactions, and support branch service targets.
Key Responsibilities
-
Provide professional, friendly service to customers at the teller counter.
-
Process cash withdrawals, deposits, electronic payments, account transfers and other counter transactions accurately and efficiently.
-
Reconcile cash drawer at start/end of shift; ensure cash controls and security procedures are followed.
-
Promote relevant Nedbank products and services, refer sales and service enquiries to the appropriate advisors.
-
Maintain accurate transaction records and complete required paperwork.
-
Detect and prevent fraud and suspicious activity (comply with KYC and AML checks).
-
Manage customer queues professionally during busy periods.
-
Keep the teller area neat, comply with branch policies and support team initiatives.
Minimum Requirements
-
Grade 12 (Matric) certificate required. Tertiary/business studies or certificate in banking/customer service is an advantage.
-
0–2 years experience in cash handling, retail cashiering or customer service preferred (entry-level applicants encouraged to apply).
-
Strong numeracy and attention to detail — proven accuracy with cash handling.
-
Excellent communication skills (English; additional South African languages an advantage).
-
Good computer literacy (basic MS Office and banking systems).
-
Strong integrity, punctuality and customer-focus.
-
Willingness to work shifts, including early mornings and Saturdays (branch dependent).
-
Valid South African ID and right to work in South Africa.
Desirable / Advantageous
-
Previous experience in a bank or financial services environment.
-
Certificate in financial services, cash handling or customer care.
-
Understanding of KYC (Know Your Customer) and basic AML (Anti-Money Laundering) practices.
-
Sales orientation with ability to cross-sell simple bank products.
What We Offer
-
Competitive, market-related salary and employee benefits (depending on role and branch).
-
On-the-job training, internal development and opportunities to progress within Nedbank’s branch network.
-
Supportive, team-focused branch environment.
-
Experience in regulated financial services and a recognized employer on your CV.
How to Apply — Step by Step
-
Prepare your application: Updated CV, certified copy of ID, Matric certificate and any related qualifications/certificates.
-
Apply online: Visit Nedbank Careers (search “Teller” or “Cashier”) or apply via Linkon where the vacancy is listed:
-
Nedbank Careers:
https://www.nedbank.co.za/careers(search for “Teller”) -
Linkon:
https://www.linkon.co.za(search: Nedbank Teller)
-
-
Submit: Attach your CV and copies of qualifications. Complete the online application form carefully — incomplete applications may not be considered.
-
Selection: Shortlisted candidates will be contacted for assessment and interviews. Be prepared for a cash-handling test and identity verification.
-
Start: If successful, you’ll receive an offer and onboarding details from the branch HR team.
Apply ASAP — positions are filled as suitable candidates are identified.
Tips to Improve Your Application
-
Highlight any cash-handling, retail or customer service experience.
-
Show accuracy: mention any reconciliation or cash control responsibilities in past roles.
-
Include measurable achievements (e.g., “processed 150+ transactions/day with 100% reconciliation”).
-
List language skills and availability (shifts/weekends).
-
Keep your CV concise (1–2 pages), clear, and error-free.
Equal Opportunity & Compliance
Nedbank is an equal-opportunity employer. Applications are considered irrespective of race, gender, disability, religion or sexual orientation. All recruits must comply with Nedbank’s security, vetting and regulatory checks (including KYC and criminal record screening where required).
Client Services Consultant 1
Requisition Details
REQ: 141409
Location: Cape Town V & A Waterfront
Cluster: Nedbank CIB Banking- Nedgroup Investments
Closing Date: 28 November 2025
Job Family
Sales and Service
Career Stream
Client Services
Leadership Pipeline
Manage Self: Technical (MST)
Job Purpose
Nedgroup Investments is an award-winning global investment business with a growing presence in Europe. Nedgroup Investments offers a wide range of investment solutions for retail and institutional investors. Nedgroup Investments is a division of Nedbank Group Ltd, leveraging the investment and financial expertise of one of South Africa’s largest financial services groups. The Nedgroup Investments Best of Breed™ philosophy sees us partner with select fund managers who we believe are able to provide consistent long-term outperformance for our clients. These fund managers are experts in their field of specialisation and we tend to partner with them for long periods of time giving them sufficient opportunity to deliver on their mandate objectives. We obsess about long-term performance and our top priority is to deliver a superior investment experience for our clients.
We are looking for a dynamic and well-spoken Client Service Consultant to join the team in Cape Town. The core purpose of this role is to build engagement, trust and long-lasting relationships with investors and financial planners through the delivery of exceptional service experiences.
Job Responsibilities
- Provide client services to investors via various communication channels.
- Providing technical support in terms of Collective Investment Schemes and retirement products.
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client’s query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- Experience as a Client Services Consultant within the Asset Management industry.
- Experience with Investments/Pension Funds/Retirement Fund in an Asset Management Business
- A sound technical understanding of Collective Investment Schemes and Retirement product
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Disclaimer
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at +27 860 555 566
—————————————————————————————
Please contact the Nedbank Recruiting Team at +27 860 555 566
Apply Online for Client Services Consultant 1
Bursaries Opening 2025
- The FirstRand Empowerment Foundation Undergraduate Bursary Opportunity 2026
- Investec Tertiary Bursary Programme 2026 – Invest in Your Future!
- South African Reserve Bank External Bursary Scheme for undergraduate studies 2026
- Changeblazers Bursary Opportunity 2026 – Empowering Future Leaders!
Service Consultant
Location:
Postmasburg, ZA
Job Requisition details
Req: 142723
Role: Service Consultant
Area: Postmasburg
Advert closing date: 17/11/2025
Job Family
Sales and Service
Career Stream
Client Service
Leadership Pipeline
Manage Self: Technical (MST)
FAIS Affected
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications – NQF Level
- Diploma
Preferred Qualification
Banking Services (example, Higher Certificate in Banking Services – NQF5)
Minimum Experience Level
1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
—————————————————————————————
Please contact the Nedbank Recruiting Team at +27 860 555 566
Service Consultant
Location:
Cape Town, ZA
Job Classification
Job Family
Sales and Service
Career Stream
Client Service
Leadership Pipeline
Manage Self: Technical (MST)
FAIS Affected
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Job Responsibilities Continue
People Specification
Essential Qualifications – NQF Level
- Diploma
Preferred Qualification
Banking Services (example, Higher Certificate in Banking Services – NQF5)
Essential Certifications
Preferred Certifications
Minimum Experience Level
1 – 2 years
Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
—————————————————————————————
Please contact the Nedbank Recruiting Team at +27 860 555 566
Service Consultant
Location:
Cape Town, ZA
Requisition number and position details
Requisition Number -142280
Closing Date -13 November 2025
Location-Mitchells Plain
Job Family
Sales and Service
Career Stream
Client Service
Leadership Pipeline
Manage Self: Technical (MST)
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications – NQF Level
- Diploma
Preferred Qualification
- Must have completed an NQF5 qualification in banking services or related field.
Minimum Experience Level
- Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Foreign exchange experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
—————————————————————————————
Please contact the Nedbank Recruiting Team at +27 860 555 566
Service Consultant
Requisition Details & Talent Acquisition Contact
REQ 142850 – Lebogang Monate
Closing Date – 13 November 2025
Cluster & Location
Personal and Private Banking – Consumer Channel
Roodpoort, Johannesburg
Career Stream
Client Service
Leadership Pipeline
Manage Self: Technical (MST)
Service Consultant
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Minimum Experience Level
- 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
- 2 – 3 years in a Customer Service / Client facing role
Requirements
- Banking Services (example, Higher Certificate in Banking Services – NQF5)
- Matric / Grade 12 / National Senior Certificate
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
—————————————————————————————
Please contact the Nedbank Recruiting Team at +27 860 555 566
Apply Online for Service Consultant
Service Consultant
Location:
Johannesburg, ZA
Requisition Details & Talent Acquisition Contact
REQ 142850 – Lebogang Monate
Closing Date – 13 November 2025
Cluster & Location
Personal and Private Banking – Consumer Channel
Eastgate, Johannesburg
Career Stream
Client Service
Leadership Pipeline
Manage Self: Technical (MST)
Service Consultant
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Minimum Experience Level
- 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
- 2 – 3 years in a Customer Service / Client facing role
Requirements
- Banking Services (example, Higher Certificate in Banking Services – NQF5)
- Matric / Grade 12 / National Senior Certificate
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
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Please contact the Nedbank Recruiting Team at +27 860 555 566
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