Fidelity | Sales Solutions Specialist- Durban X1


Fidelity | Sales Solutions Specialist- Durban X1

Fidelity Services Group
Durban, KwaZulu-Natal
Closing Date 12 July 2024

Job Description

Sales Solutions Specialist


Identifying and securing new business. Performing risk assessments to establish customers’ needs and create a logical link between the client’s risks and the available solutions the group can offer to mitigate those. Cost, compile, and present proposals to potential clients.

Liaise with Localised Security Schemes, housing estates and new complexes (domestic and commercial) on providing comprehensive security solutions, i.e.

  • Guarding
  • Electronic security systems alarm installation
  • Monitoring
  • armed response
  • bicycle patrols
  • CCTV
  • access control
  • Electric fencing
  • Matric (Grade 12) is a minimum requirement with preference for tertiary qualification
  • Marketing diploma or Degree – Advantageous
  • Knowledge of the guarding industry and electronic security systems
  • Drivers Licence – Compulsory
  • Own reliable vehicle – Compulsory
  • Valid PSIRA – Grade C – Compulsory
  • Previous alarm and/or security guarding sales experience with a good track record
  • Knowledge of risk assessment fundamentals
  • 4+ years’ experience in sales preferred with customer solution sales experience ideal
  • Computer Literate (MS Office, Email and Internet)
  • Sales Minded
  • Knowledge of the security industry
  • Able to work flexible hours
  • Presentable and of sober habits


  • Excellent communication, presentation and negotiation skills
  • Attention to detail – Risk assessments
  • Good networking skills
  • Head of Sales Dept.
  • Special Projects Manager
  • Regional Managers
  • Regional Sales Managers
  • Guarding Regional Manager
  • Guarding Operations department
  • Group Managers
  • Group Executives


  • Suppliers
  • Customers
  • Business Network
    b. Risk Assessments

    5. DUTIES:

  • Sell bespoke security solutions to both residential and small commercial clients
  • Drive technical revenue through solutions
  • Identify potential new business via leads, planned prospecting, networking and cold calling.
  • Build and maintain relationships with developers of new housing/security estates and commercial complexes and sell our comprehensive range of products.
  • Attend LSS/ HOA/ Estate operational meetings.
  • Build relationships with security-related contractors (e.g. fencing, access control)
  • Obtain endorsements from Homeowner Associations for ADT services.
  • Perform site surveys to assess needs, quote preparation and presentation. After-sales site visits.


  • Assess changing customers’ needs/security trends through discussions with customers/developers and project managers.
  • Attend meetings with Head of Sales Dept to report back on leads/self-generated leads/new business opportunities and track of growth as per business plan.
  • Attend sponsored events, networking and community events to promote company image and public relations.
  • Provide feedback on competitors, customer needs and security trends and advise accordingly to the Head of Sales Dept.
  • Growth of new business within the security/housing estate market
  • Maintain pipeline reports
  • Liaise with the groups legal department to produce site specific SLA’s
  • Keep record of all site documentation
  • Drive App Adoption as an product in the scoped solutions
  • Other duties could be assigned as required by the business
  • Integrate risk assessment findings into presentations to create a logical path to the suggested solution
  • Keep up to date with the latest crime trends
  • Research area crime patterns
  • Keep up to date with changes in technology and advice clients accordingly
  • Liaise with operational teams to produce basic site risk assessment / benchmarking documentation / Site Operating Procedures for sites based on the solutions
  • Perform site visits with the client to establish risk profiles
  • Produce both basic and comprehensive risk assessment reports for new and existing customers
  • Yearly risk assessments for customers earmarked by internal clients and suggest new solutions, SOP’s or recommendations to the group to improve services
  • Advise and assist operations managers with site-specific SOP’s and training requirements for specific sites
  • Experience as a Sales Representative in the security industry
  • Drive and Enthusiasm
  • Persuasive Communicator
  • Good Planning and organisational skills.
  • Effective presentation skills.
  • Resilience and flexibility.
  • Analytical skills.
  • Focused on superior customer service and delivery.
  • Business results focused
  • Security Market focus
  • Relationship Management


  • Action orientated
  • Customer focus
  • Perseverance
  • Functional / Technical skills
  • Problem-solving
  • Technical learning
  • Drive for Results
  • Team Player
  • Attention to detail

camerastuff online shop camera accessoriesnio4em5ndkg?a aid=Chuck 23&a bid=b5bb195d
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.


Leave a Reply

Your email address will not be published. Required fields are marked *