Job description: 

• Reporting to Manager: National Reconciliations Manager

• Inputting and managing data and performing data entry.

• Daily communication with branches and HO staff with regards to all operations issues.

• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.

• Prepare and sort data before entering it

• Verify the accuracy and completeness of data

• Other related activities as instructed by NR Manager

Required Skills: 

• Good MS Excel, Word and Outlook skills

• Good administrative skills and discipline

• Be able to manage effectively to work towards daily deadlines

• Good interpersonal skills to deal with positions ranging from branch tellers to client management.

• Good time management.

• Attention to detail.

Daily/monthly reporting: 

• Working on daily missed services / failed services.

• Keeping a log of all issues

• Responding to client queries

• Data capturing and sorting as well as checking that all information received is accurate.