Wilderness | Lodge Manager X2

PURPOSE STATEMENT

The Lodge Manager is responsible for maintaining the smooth operation of the Lodge. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality that meets the company’s minimum standards.

KEY RESPONSIBILITIES:

• Responsible for the day-to-day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge
• Constantly develop and improve on the activities and guest experience in the camp
• Support Senior Management to achieve their goals and objectives
• Provide direction, oversight and guidance to the Lodge team
• Implement and monitor policies, processes and standards to ensure an effective and exceptional service is provided to guests
• Stay up to date with changes in policies, ways of working and standards in the industry
• Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
• Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
• Assist with on-the-job training for Lodge staff
• Take accountability for the performance of the functions at the Lodge
• Responsible for the welfare, safety and management of all staff employed within the camp
• Implementation of the Wilderness Environmental and Social Standards in the camp
• Ensure that the camp operates in compliance with the environmental policies and social policies of Wilderness
• Manage all emergency situations in the camp in accordance with the Wilderness procedures

EXPERIENCE AND QUALIFICATIONS:

• At least 5 years of prior working experience in overseeing operations at a 5-star Lodge
• National Diploma in Tourism and Hospitality
• keen understanding of the ethos of bush life, with a plainly apparent respect and compassion for conservation
• Business level fluency in English
• Administrative skills and experience will be an advantage
• Computer literate (Microsoft Word, Excel, Power Point)
• Valid driver’s license
• Namibian Citizen/ valid work permit to work and live in Namibia

ATTRIBUTES

• Delegation skills
• Management of diverse workforce
• Deal with people in a manner which shows sensitivity, tact and professionalism
• High level of attention to detail
• High level of ability to solve problems independently
• High level of knowledge in Guest Relations, F&B, Housekeeping and Front Office and Back of House
• Well motivated and enthusiastic individual who works well in a team environment
• Responsible/accountable/punctual
• Sober habits