Wilderness | Lodge Manager X2

Wilderness | Lodge Manager X2

Windhoek, Namibia
 Closing Date 13 October 2023

Job Description


The Lodge Manager is responsible for maintaining the smooth operation of the Lodge. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality that meets the company’s minimum standards.


  • Responsible for the day-to-day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge
  • Constantly develop and improve on the activities and guest experience in the camp
  • Support Senior Management to achieve their goals and objectives
  • Provide direction, oversight and guidance to the Lodge team
  • Implement and monitor policies, processes and standards to ensure an effective and exceptional service is provided to guests
  • Stay up to date with changes in policies, ways of working and standards in the industry
  • Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
  • Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
  • Assist with on-the-job training for Lodge staff
  • Take accountability for the performance of the functions at the Lodge
  • Responsible for the welfare, safety and management of all staff employed within the camp
  • Implementation of the Wilderness Environmental and Social Standards in the camp
  • Ensure that the camp operates in compliance with the environmental policies and social policies of Wilderness
  • Manage all emergency situations in the camp in accordance with the Wilderness procedures


  • At least 5 years of prior working experience in overseeing operations at a 5-star Lodge
  • National Diploma in Tourism and Hospitality
  • keen understanding of the ethos of bush life, with a plainly apparent respect and compassion for conservation
  • Business level fluency in English
  • Administrative skills and experience will be an advantage
  • Computer literate (Microsoft Word, Excel, Power Point)
  • Valid driver’s license
  • Namibian Citizen/ valid work permit to work and live in Namibia


  • Delegation skills
  • Management of diverse workforce
  • Deal with people in a manner which shows sensitivity, tact and professionalism
  • High level of attention to detail
  • High level of ability to solve problems independently
  • High level of knowledge in Guest Relations, F&B, Housekeeping and Front Office and Back of House
  • Well motivated and enthusiastic individual who works well in a team environment
  • Responsible/accountable/punctual
  • Sober habits

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