The Assistant Manager is responsible for assisting the Lodge manager with managing and maintaining the smooth operation of the Lodge. To provide leadership and development of staff, maintain lodge facilities, and provide a level of hospitality that meets the company’s minimum standards.

KEY RESPONSIBILITIES:

• Assist with the day-to-day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge
• Work closely with the Lodge Manager in developing and improving on the activities and guest experience in the camp
• Support the Lodge Manager in achieving the camp/lodger goals and objectives
• Assist with providing direction, oversight and guidance to the Lodge team
• Assist the Lodge Manager with implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guests
• Stay up to date with changes in policies, ways of working and standards in the industry
• Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
• Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
• Assist with on-the-job training for Lodge staff
• Assist with the welfare, safety and management of all staff employed within the camp
• Assist with the implementation of the Wilderness Environmental and Social Standards in the camp
• Assist with ensuring that the camp operates in compliance with the environmental policies and social policies of Wilderness
• Assist with managing all emergency situations in the camp in accordance with the Wilderness procedures

EXPERIENCE AND QUALIFICATIONS:

• At least 3-5 years of prior working experience in a similar role at a 5-star Lodge
• keen understanding of the ethos of bush life, with a plainly apparent respect and compassion for conservation
• Business level fluency in English
• Administrative skills and experience will be an advantage
• Computer literate (Microsoft Word, Excel, Power Point)
• Valid driver’s license
• Namibian Citizen/ valid work permit to work and live in Namibia

ATTRIBUTES

• Delegation skills
• Management of a diverse workforce
• Deal with people in a manner that shows sensitivity, tact, and professionalism
• High level of attention to detail
• High level of ability to solve problems independently
• High level of knowledge in Guest Relations, F&B, Housekeeping and Front Office and Back of House
• A well motivated and enthusiastic individual who works well in a team environment
• Responsible/accountable/punctual
• Sober habits