WeBuyCars | Customer Care Technical Team Leader

WeBuyCars | Customer Care Technical Team Leader

Job Description

We are looking for a Technical Team Leader to join our Customer Care team at our Silverlakes branch.

Key Responsibilities:

  • People Management: Leading and developing a team of customer care agents.
  • Providing technical advice
  • Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and quality.
  • Carry out supervisory responsibilities in line with the company policy and procedures
  • Owning and driving performance metrics with the team to achieve customer promise expectations
  • Manage and maintain relationships with stakeholders such as customers, suppliers, other departments within the company and so forth.
  • Solving complex customer service issues and proactively head off negative service trends through Quality Assurance, training etc.

 

Minimum Requirements:

  • 3 years Customer Relations Manager / Team leader experience required
  • Technical Qualification required
  • Motor industry experience advantageous
  • Experience in Contact Centre Operations preferable

The ideal candidate has:

  • An absolute passion for ensuring a great customer experience with every contact.
  • Excellent interpersonal and communication skills.
  • Proficiency in all Microsoft applications with exceptional data analysis skills.
  • Determination as a team player and decision making and leadership skills.
  • A sense of urgency

Package Includes:

  • 15 Days Annual leave
  • PSG Provident Fund
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