Under Armour | Customer Service Coordinator X1
Ares Holdings
Cape Town, Western Cape
Permanent
Closing Date 28 January 2025
Job Description for Customer Service Coordinator X1
Summary
The successful candidate will need to provide excellent customer (Wholesale) service, capture orders, resolve telephonic and email queries, exploring opportunities to increase sales and track orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.
Customer Service
- Customer Queries (Inbox and Telephonic)
- Clear communication with customers on late deliveries, stock availability and short shipments
- Upselling based on ATS if we do not have stock of a particular style
- Assist Visual Merchandiser with queries, stock transfers etc.
- Ensure In-depth product knowledge keeping up to date with seasonal stock and product enhancements.
- Professional interaction and liaison with customers, suppliers and employees
- Create and reconcile reports of all possible customer issues so they can be highlighted to sale manager
Stock Management
- Manage and plan the order book
- Provide service to agents/field teams
- Obtain approval from sales manager for non- standard requests allocations and then action
- Filing and general admin
- Work closely with logistics teams to ensure clear channels of communications through the supply chain
Customer order
- Manager the entry of all customer order for your specific brand into relevant ERP
- Action approved order amendments
- Actions approved customer returns
- Reporting on customer order
- Ensure alignment with local logistic in order to ensure correct prioritising of order
- Ensure orders are updated with planned delivery dates
- Ensure that local logistic have correct VAS information timeously (labels etc)
- Follow up on sale and offer replenishment or fill in order for house accounts
- Assist with corporate sale
General
- Maintaining a professional image whilst in the office or travelling
- Keep work area clean and tidy
- To assist in the development of sound operational procedures and guide and nurture less- experienced team members
- Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time.
Perks & Benefits
- You get to work for a rapidly expanding distributor with aspirational brands
- Gym & Shower facilities
- Personal Trainer
- Yoga
- Pension Fund
- Medical aid with Gap cover
- Staff Allocation (R10 000 Retail Value per annum).
- Staff discount (50% off for you and your family across all the brands within the group)
- Healthy Lunch subsidy
- Company performance incentive scheme
- Long-service incentives
- Holistic Employee Wellness programme
- The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.
