Truworths | CALL CENTRE OPERATOR – TELEMARKETING 2022

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Truworths | CALL CENTRE OPERATOR – TELEMARKETING 2022

Closing date: 2022/03/15

Job Description

At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition. Our Outbound Call Center requires Telemarketing Agents with a high level of energy to provide world-class one-stop customer service.

 

Key Responsibilities

• Operate customer-related information systems to the required standard maintaining accurate and secure records

• Exceptional knowledge and understanding of customer services principles and ability to apply them in the workplace.

• Preparation for Inbound and Outbound Calls.

• Quality of Call Opening.

• Quality of Call Ending.

• Telephone Personality – demonstrates a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.

• Quality of Collections Call.

• Quality of Credit Line Affordability Calculations.

• Educating the Customer – exercises good judgment as to when to educate the customer (for example, benefits of payment; NCA).

• Administration – demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.

 

Qualifications and Experience

• Matric or equivalent qualification

• Minimum 12 months experience in customer service role – contact centre.

Truworths

Competencies

 

• Computer literate (Excel, Word).

• Computer literacy and accurate data entry skills with emphasis on 100% accuracy.

• Excellent listening and communication skills.

• High degree of self-discipline, personal drive, and high sense of urgency.

• Understanding the concept of teamwork and team spirit and being able to fit inharmoniously.

• Pro-active problem solving and decision-making skills.

• Goal orientated.

• High-stress tolerance.

• Teamwork.

• Adapt to change quickly, in a fast-paced environment.

 

APPLY ONLINE 

 

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