Technical Customer Service Team Leaders: Night Shift (Permanent)

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Technical Customer Service Team Leaders: Night Shift (Permanent)

Job description

You will permanently work from 4pm-12 midnight. Please do not apply unless you are prepared to commit to these hours. In return, this role offers a fair  remuneration package comparative with international rates.

Salary: R17 000-R50 000 CTC commensurate with experience

Your role will be to resolve technical queries and consult a growing local and international customer base to enable them to make informed decisions.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfillment out of seeing each customer’s query satisfactorily resolved. You will work as part of a self-organising team who value collaboration, teamwork and autonomy. There are no daily volume targets- only clearly defined quality standards.

Our organisational structure is flat and provides ample opportunity for career growth. A thorough onboarding and structured training programme is followed to introduce Consultants to the organisation and the role.

Your daily responsibilities will include:

  • Assisting customers with email setup and troubleshooting across various email programs by applying your understanding of various mail access methods like POP and IMAP.
  • Troubleshooting and assisting customers with website related queries (includes content management systems such as WordPress)
  • Assisting customers to navigate our hosting control panel.
  • Guiding customers to available self-help resources.

Who am I?

  • Demonstrates a passionate belief in the value of Customer Service.
  • Communicates with insight and understanding, concisely and clearly;
  • Is naturally inquisitive and enjoys finding solutions to complex problems.
  • Is consistently patient, amicable and helpful when dealing with all people;
  • Demonstrates consistent administrative efficiency and accuracy;
  • Is tenacious in pursuing constructive relationship outcomes.
  • Thrives in a team environment where members support one another and hold one another accountable.

Requirements

Demonstrates a high level of proficiency in:

  • Written and spoken English
  • Understanding and conveying technical and business concepts, principles and procedures;
  • Administrative skills, attention to detail and troubleshooting;
  • Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business.

Qualifications and Experience:

  • A matric pass or equivalent is essential.
  • Past experience in the service industry required
  • Strong technical aptitude
  • Exposure to command-line Linux, DNS and Web Hosting environment would be beneficial

Now back to the important things, this is what we will provide for you!

  • Amazing coworkers (no, really!)
  • A friendly company culture built entirely around people’s happiness (see, I told you!)
  • A generous leave policy
  • Competitive salary
  • Tons of career & personal development
  • The best smoothies & snacks!
  • Unlimited coffee (did I mention unlimited?)
  • Excellent working conditions with lots of benefits

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