Takealot | Seller Support Specialist – Marketplace X10

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Takealot | Seller Support Specialist – Marketplace X10

takealot.com, a leading South African online retailer, is looking for a highly talented  Seller Support Specialist  to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This role reports to Seller Support Teamleader and is a unique opportunity to work in a high-performance specialist B2B environment supporting the Takealot group.

Your responsibilities will include:

  • Address and escalate Marketplace seller & customer queries via tickets & phone calls.
  • Engage with internal Takealot stakeholders to resolve Marketplace queries.
  • Assist with adhoc data capturing and admin tasks as required.
  • Provide ideas to drive process & system improvement across Takealot Marketplace.

Skills required:

  • Customer Obsessed.
  • Pragmatic & Organised.
  • Strong prioritization and time management skills.
  • Excellent verbal and written communication skills.
  • Great interpersonal skills and strong team player.
  • Stakeholder management is a plus!

Attributes required:

  • Thinks like an owner.
  • Solutions-oriented – you have a can-do attitude and high energy.
  • Curious, a love for problem-solving, to learn and ability to think on your feet.
  • Comfortable in a start-up environment – fast paced, dynamic, many uncertainties!
  • Analytical mindset. You can use data to inform decisions if required.

Qualifications & Experience required:

  • Senior certificate or higher
  • 1-2 years call center experience
  • Excel, SQL, Zendesk experience
  • Experience in an e-commerce, start-up, tech or platform environment

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is respectful but forthright
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurialthrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input;
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com
  • thinks like an owner of the business

If you meet the above you are an Extraordinary Mind so come and join us!

I acknowledge that if I have a personal information access request or a deletion request in terms of the Protection of Personal Information Act, that request can be sent to hr@takealot.com

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

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