Takealot | Returns Supervisor X1

Takealot | Returns Supervisor X1

takealot.com, a leading South African online retailer, is looking for a highly talented DC Supervisor to join our Supply Chain team at the Johannesburg Warehouse.

We are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Reporting to either Returns Manager

Your responsibilities will include:

  • Ensure that the department is well organised and controlled to sufficiently meet KPI’s / SLA’s and support the goals of the business.
  • Implement improvement processes and maintain procedures and systems to minimise costs and maximise working capital.
  • Introduce and maintain accurate daily reporting to measure productivity within the department
  • Ensuring all work areas are clean and tidy and safe for staff to work in.
  • Provide and evaluate daily operational reports to ensure key critical areas of the department are controlled and any discrepancies addressed and resolved.
  • Ensure that exception management is resolved timeously
  • Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed, and resolved.
  • Assist and provide feedback on the daily resource planning with the department manager.
  • Oversee departmental employees and motivate attention to detail, for constant accuracy and turn-around times.
  • Assist with managing outputs within the department by maintaining quality and quantity of workload.
  • Maintain FIFO of tasks within the department.
  • Ensure escalated daily operational queries from team are resolved timeously.
  • Conduct daily team meetings to discuss KPIs, daily plans and escalate any issues arising from it.
  • Understand all the aspects and processes related to receiving, processing and put-away of returns.
  • Understand all aspects and processes related to return to merchant processes such as, picking, packing and dispatching/shipment of Removal Orders
  • Root cause analysis to prevent and solve future KPI’s / SLA’s failures
  • Liaise with stakeholders across the business



Attributes required:

  • Have a detailed understanding of warehouse management systems
  • Problem solving skills
  • Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
  • Possess excellent personal organisation and business administration skills in accordance with modern best practice methods.
  • Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
  • Possess the willingness to learn, improve and adapt.
  • Good team player, hard worker, willing to be flexible with a positive attitude Must be able to work as part of a multi-cultural team
  • Must be able to train staff
  • Must be analytical


  • Matric/Grade 12 or equal qualification
  • Tertiary qualification advantageous
  • Have proven relevant experience in receiving, picking, packing, evaluation, put-away and inventory management (in applicable departments within the DC).
  • 4-5 years warehouse experience
  • 2 years supervisory experience/exposure would be advantageous
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