Takealot | Online Shopping Assistant Flexi – Perm 2021

Takealot | Online Shopping Assistant Flexi – Perm 2021

takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant Flexi – Perm to join our MR D Food team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

Furthermore, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. If you’re results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career.

The position reports to the Customer Services Team Leader

Your responsibilities will include:

  • Delivering timely, accurate and professional customer service.
  • Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Assisting with order success to limit food loss and enhance customer experience
  • Communicate with customers via phone and email.
  • Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast-paced environment.
  • Prioritize and handle all emails and incoming calls in English.
  • Liaise between internal departments to solve customer queries.
  • Assessing any service failure to identify the route cause and take appropriate action to ensure similar failures are avoided.
  • Take ownership of our customers and ensure that their needs are met as soon as possible.

Attributes required:

  • Customer-obsessed, able to create a positive customer experience for all contacts
  • Exceptional attention to detail
  • Excellent verbal and written communication skills
  • A solutions-oriented, can-do attitude and high energy
  • Strong analytical and critical thinking, using data to inform decisions
  • Ability to interview and interact professionally with internal and external clients
  • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Versatile and with the appetite to learn by doing

Qualifications and Experience:

  • Senior Certificate or Higher
  • Minimum of 6 – 12 months within the customer service environment
  • Flexibility to work rotational shifts which include weekends, public holidays and overnight work.

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

 

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING 

If you meet the above you are an Extraordinary Mind so come and join us!

I acknowledge that if I have a personal information access request or a deletion request in terms of the Protection of Personal Information Act, that request can be sent to hr@takealot.com

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

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