Standard Bank | Officer, Recoveries (15 Positions)

Standard Bank | Officer, Recoveries (15 Positions)

Test Division Summary

Job Purpose


To action, arrears accounts with a view to bringing them back to a situation reflecting NIL arrears at the lowest cost in the shortest time by utilising email, field visits, the telephone, fax and correspondence to recover arrears thereby ensuring that the percentages of the arrear accounts are kept to a minimum.


Key Responsibilities/Accountabilities


Ensure the recovery of all overdue accounts allocated to the post.
Ensure that lock-up indicators are loaded to new lock-up accounts and that lock-up indicators are removed from accounts that have been regularised.
Contact and negotiate with non-performing debtors by mail, telephonically or in-person to establish repayment arrangements.
Update character cards on the computer system once contact has been established with either the debtor, attorneys or another interested party.
Inform customers about unpaid cheques.
Forward Letters of Demand to non-performing debtors as may be required.
Liaise and co-opt the assistance of all Business Units as may be necessary to arrange recovery of the non-performing debts,
Draft Acknowledgements of Debt and obtain signature thereto by debtors once arrangements to repay are concluded,
Ensure that repayment arrangements are actively monitored and that default is taken up expeditiously with the debtors,
Action inward communications from advocates, clients and other interested parties,
File and control all records used each day.
Diarise and follow-up all repayment arrangements concluded with customers.
Recommending delinquent accounts to be placed in lock-up within stipulated time frames.
Handing over delinquent accounts to the Recoveries unit with requisite details.
Report all matters regarding shortcomings in the system to Team Leader – SQL Rehabilitations.
Report all system and application errors, and the cause thereof to Tea Leader – SQL Rehabilitations.
Advise administrative staff of any change of customer basic data.
Report any incorrect Deal Basic Data.
Month-end, quarter-end and annual returns to be completed correctly and timeously, and hand over to Team Leader for scrutiny.
Provide management with the necessary support in order that the section is run effectively and efficiently.
Process recoveries to Interest in Suspense and/or the debtors account as may be required,
Pass adjusting entries that may be required on Specific Provisions Account and Interest in Suspense Account.
Any other duty that may be assigned from time to time.


Minimum Qualification and Experience


Degree holder from a recognized University
Courses in Debt Management and Credit control will be an added advantage.

A diploma in banking is an added advantage




Capitec Bank Teller Opportunities X6

Department of Health | CLEANER X16

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