SERVICE DESK AGENT REF NO: HR 4/21/02/06HO
SALARY: R208 584 per annum
CENTRE: Head Office, Pretoria
REQUIREMENTS: Grade 12/ Matriculation. National Higher Certificate/College Diploma (NQF 5)
as recognized by SAQA in Information Technology (ICT), ITIL Foundation and
A+ or N+. 6 Months experience. Knowledge: Strong comprehension of English
language, Microsoft applications literate, Processes and procedures, Service
desk environment. Skills: Strong communication to provide high quality
customer service, Ability to listen and ask relevant questions, Exceptional
written and oral communication skills, Fluent English, Analytical, Telephone
Etiquette, IT Skills.
DUTIES: Log incidents on IT Service Management (ITSM) system from incoming calls
and emails. Ensure that all related documentation is attached to the logged
incidents and requests. Manage call assigning and escalation. Follow up and
update all user and engineer activity on the logged calls where applicable.
ENQUIRIES: Ms R Mudau Tel No: (082) 928 0808
APPLICATIONS: Chief Director: Human Resources Management: Private Bag X 117, Pretoria,
0001 or hand deliver at 215 Francis Baard Street.
FOR ATTENTION : Sub-directorate: Human Resources Operations, Head Office Email: Jobs-
HQ2@labour.gov.za
NOTE : NB: All attachments must be in PDF and in one (1) file, indicate the correct job
title and the reference number of the post on the subject line of your email. Use
the correct email address associated with the post. Failure to do so, your
application will be disqualified.
NOTE: Applications quoting the relevant reference number must be submitted on the
new form Z83, obtainable from any Public Service Department or on the
internet at www.gov.za/documents. Received applications using the incorrect
application for employment (old Z83) will not be considered. Each application
for employment form must be duly signed and initialed by the applicant. Failure
to sign this form may lead to disqualification of the application during the
selection process. The fully completed and signed new form Z83 should be
accompanied by a recently updated, comprehensive CV as well as recently
certified copies of all qualification(s), academic transcripts including senior
certificate, ID-document, and a Driver’s license where applicable. The
certification must be not older than six (6) months from the date of the advert.
Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of
their Permanent Residence Permits to their applications. Should you be in
possession of a foreign qualification, it must be accompanied by an evaluation
certificate from the South African Qualification Authority (SAQA). Applicants
who do not comply with the above-mentioned requirements, as well as
applications received late, will not be considered. The Department does not
accept applications via fax or email. Failure to submit all the requested
documents will result in the application not being considered. Correspondence
will be limited to short-listed candidates only. If you have not been contacted
within eight (8) weeks after the closing date of this advertisement, please
accept that your application was unsuccessful. Suitable candidates will be
subjected to a personnel suitability check (criminal record, citizenship, credit
record checks, qualification verification and employment verification). The
Department reserves the right not to make any appointment(s) to the above
post. A pre-entry certificate obtained from the National School of Government
(NSG) is required for all SMS applicants. The course is available at the NSG
under the name Certificate for entry into SMS and the full details can be
obtained by following the below link:https://www.thensg.gov.za/trainingcourse/
sms-pre-entry programme/. All shortlisted candidates for SMS posts will
be subjected to a technical competency exercise that intends to test relevant
technical elements of the job, the logistics of which be communicated by the
Department. Following the interview and technical exercise, the selection panel
will recommend candidates to attend generic managerial competencies using
the mandated DPSA SMS competency assessment tools. The successful
candidate will be expected to sign an Internship performance agreement. The
Department of Labour is an equal opportunity affirmative action employer. The
Employment Equity Plan of the Department shall inform the employment
decision. It is the Department’s intention to promote equity (race, gender and
disability) through the filling of this post(s)
ERRATUM: Kindly note, the post of Specialist: Employer Audit, Ref No: HR
4/4/8/39 for Provincial Office: Northern Cape, advertised on circular no 3 of
2021 with a closing date of 15 February 2021 is withdrawn. Sorry for
inconvenience. Enquiries Mr IS Vass Tel No: (053) 8381652