SERVICE DESK AGENT REF NO: HR 4/21/02/06HO

SERVICE DESK AGENT REF NO: HR 4/21/02/06HO

SALARY: R208 584 per annum

CENTRE: Head Office, Pretoria

REQUIREMENTS: Grade 12/ Matriculation. National Higher Certificate/College Diploma (NQF 5)

as recognized by SAQA in Information Technology (ICT), ITIL Foundation and

A+ or N+. 6 Months experience. Knowledge: Strong comprehension of English

language, Microsoft applications literate, Processes and procedures, Service

desk environment. Skills: Strong communication to provide high quality

customer service, Ability to listen and ask relevant questions, Exceptional

written and oral communication skills, Fluent English, Analytical, Telephone

Etiquette, IT Skills.

DUTIES: Log incidents on IT Service Management (ITSM) system from incoming calls

and emails. Ensure that all related documentation is attached to the logged

incidents and requests. Manage call assigning and escalation. Follow up and

update all user and engineer activity on the logged calls where applicable.

ENQUIRIES: Ms R Mudau Tel No: (082) 928 0808

APPLICATIONS: Chief Director: Human Resources Management: Private Bag X 117, Pretoria,

0001 or hand deliver at 215 Francis Baard Street.

FOR ATTENTION : Sub-directorate: Human Resources Operations, Head Office Email: Jobs-

HQ2@labour.gov.za

NOTE : NB: All attachments must be in PDF and in one (1) file, indicate the correct job

title and the reference number of the post on the subject line of your email. Use

the correct email address associated with the post. Failure to do so, your

application will be disqualified.

NOTE: Applications quoting the relevant reference number must be submitted on the

new form Z83, obtainable from any Public Service Department or on the

internet at www.gov.za/documents. Received applications using the incorrect

application for employment (old Z83) will not be considered. Each application

for employment form must be duly signed and initialed by the applicant. Failure

to sign this form may lead to disqualification of the application during the

selection process. The fully completed and signed new form Z83 should be

accompanied by a recently updated, comprehensive CV as well as recently

certified copies of all qualification(s), academic transcripts including senior

certificate, ID-document, and a Driver’s license where applicable. The

certification must be not older than six (6) months from the date of the advert.

Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of

their Permanent Residence Permits to their applications. Should you be in

possession of a foreign qualification, it must be accompanied by an evaluation

certificate from the South African Qualification Authority (SAQA). Applicants

who do not comply with the above-mentioned requirements, as well as

applications received late, will not be considered. The Department does not

accept applications via fax or email. Failure to submit all the requested

documents will result in the application not being considered. Correspondence

will be limited to short-listed candidates only. If you have not been contacted

within eight (8) weeks after the closing date of this advertisement, please

accept that your application was unsuccessful. Suitable candidates will be

subjected to a personnel suitability check (criminal record, citizenship, credit

record checks, qualification verification and employment verification). The

Department reserves the right not to make any appointment(s) to the above

post. A pre-entry certificate obtained from the National School of Government

(NSG) is required for all SMS applicants. The course is available at the NSG

under the name Certificate for entry into SMS and the full details can be

obtained by following the below link:https://www.thensg.gov.za/trainingcourse/

sms-pre-entry programme/. All shortlisted candidates for SMS posts will

be subjected to a technical competency exercise that intends to test relevant

technical elements of the job, the logistics of which be communicated by the

Department. Following the interview and technical exercise, the selection panel

will recommend candidates to attend generic managerial competencies using

the mandated DPSA SMS competency assessment tools. The successful

candidate will be expected to sign an Internship performance agreement. The

Department of Labour is an equal opportunity affirmative action employer. The

Employment Equity Plan of the Department shall inform the employment

decision. It is the Department’s intention to promote equity (race, gender and

disability) through the filling of this post(s)

ERRATUM: Kindly note, the post of Specialist: Employer Audit, Ref No: HR

4/4/8/39 for Provincial Office: Northern Cape, advertised on circular no 3 of

2021 with a closing date of 15 February 2021 is withdrawn. Sorry for

inconvenience. Enquiries Mr IS Vass Tel No: (053) 8381652

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