SASSA | Helpdesk Operator – ICT (1 Post)
Salary: R 257 508 – R 303 339 p.a. exclusive of benefits
Office: East London (Ref: SAS 60/2020)
Candidates should hold a relevant Degree/National Diploma in the relevant field coupled with 1-2 years’ experience in the field. A driver’s license will be an added advantage.
The incumbent will provide first level contact and convey resolutions to customer issues; Track, route and redirect incidents to correct resources; Follow up with stakeholders, provide feedback and see problems through to resolution Ensure proper recording, documentation, and closure; Document and maintain ICT processes and procedures. Preference will be given to African Female/ Person with disability, Coloured Female followed by White Female respectively as at the time of appointment
NB: The application for the above position must be sent to firstname.lastname@example.org
Important notes: All these positions are advertised with the minimum requirements. Appointments will be subjected to compulsory pre-employment screening in the form of qualification, reference, ITC, criminal checks, and compulsory competency assessment (where applicable). It is our intention to promote representativity in terms of race, gender, and disability through the filling of this post, and candidates whose appointment will promote representativity will receive preference. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA) prior to the selection process. SASSA is under no obligation to fill a post after the advertisement thereof. Please note: All SASSA staff are subjected to compulsory security vetting on appointment. Faxed applications will not be accepted. Applications should be sent to the email indicated to each position on or before the Closing date: 15 December 2020
Enquiries: Ms. U. Gombiza 043 707 6448 If you have not been contacted within 3 months after the closing date of the advertisement, please accept that your application has been unsuccessful.