RPO Recruitment | Sales/Call Centre Manager X

RPO’s client is seeking a highly motivated and experienced Sales/Call Centre Manager to lead and manage their dynamic team. The ideal candidate will possess strong leadership skills, a proven track record in sales and call center management, and a passion for the water industry. This role requires an individual who can drive sales performance, enhance customer satisfaction, and optimize operational efficiency.

Responsibilities:

• Develop and implement effective sales strategies to achieve company targets.
• Manage and oversee the daily operations of the call centre, ensuring high levels of customer service and satisfaction.
• Train, mentor, and motivate the sales and call centre team to achieve individual and team goals.
• Monitor key performance indicators (KPIs) and provide regular performance reports to senior management.
• Handle escalated customer issues and complaints in a professional and timely manner.
• Collaborate with other departments to ensure seamless operations and customer experience.
• Conduct regular team meetings and performance reviews to ensure continuous improvement and development.
• Utilize CRM software to manage customer interactions and sales processes.
• Stay up-to-date with industry trends and best practices to maintain a competitive edge.

Requirements:

• Proven experience as a Sales Manager or Call Centre Manager.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to achieve sales targets and drive performance.
• Proficient in using CRM software and other relevant tools.
• Exceptional problem-solving skills and ability to handle high-pressure situations.
• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field advantageous

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and retirement plans.
• Professional development opportunities and ongoing training.
• Friendly and supportive work environment.
• Opportunity to make a significant impact in a growing company.

• Contact RPO Recruitment for your next career opportunity.Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Llizelle Jansen at RPO Recruitment or on LinkedIn.
• You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: careers@rpo-recruit.za.com.