RECEPTIONIST REF NO: DOT91/10/2020
SALARY: R145 281 – R171 138 per annum (Level 04)
CENTRE: Mthatha Airport
REQUIREMENTS: National Senior Certificate with Secretarial Certificate/ Office Management. 1-2 years of relevant experience/ call center experience. Knowledge: Good telephone etiquette, Batho Pele Principles, Knowledge of typing. Working procedures in respect of own work. Planning and organizing. Promotion of Access to Information Act, 2 of 2000. Performance Management & Development principles.
DUTIES: Provide direction and accurate information to all visitors to the Department. Ensure that the front office environment promotes a good image of the department at all times. Receive customers /client complaints and process them accordingly. Use an electronic record-keeping system to store information passing through the front office. Provide quick and accurate responses to clients calling the department. Provide input in the development of the service standard, Service Delivery Improvement Plan as well in customer satisfaction surveys. Provide feedback to clients/customers according to set service standards.
ENQUIRIES: can be directed to Mr. M.L Ngcobo/Mrs. N. Nyamakazi Tel No: 043 604 7455/7458
APPLICATIONS: Please take note, NO hand delivered and postal applications will be allowed due to COVID 19. Applicants can apply online through the E-recruitment system using the following link https://erecruitment.ecotp.gov.za
CLOSING DATE: 13 November 2020
NOTE: Applications must be submitted on a Z83 form, obtainable from any Public Service department or on the internet at http://www.info.gov.za/documents/forms/employ.pdf which must be signed (an unsigned Z83 form will disqualify an application) and should be accompanied by a recently updated, comprehensive CV as well as certified copies of all qualification(s) [Matric certificate must also be attached] and ID-document and Driver’s license [where applicable]. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of his/her Permanent Residence Permit to his/her application. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within three (3) months after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial/asset record check, qualification/study verification, and previous employment verification). Successful candidates will also be subjected to security clearance processes. Where applicable, candidates will be subjected to a skills/knowledge test. Successful candidates will be appointed on a probation period of twelve (12) months. The Department reserves the right not to make an appointment(s) to the advertised post(s). Persons with disabilities and women are encouraged to apply. For SMS posts all shortlisted candidates will be subjected to a technical exercise that intends to test relevant technical elements of the job.