About the Nedbank Job Opportunity
Nedbank Is Hiring Young People With Matric. Nedbank invites young unemployed people with matric to apply for the job opportunity.
Ensure internal and external stakeholders perform within the agreed turnaround time and Service Level Agreements by monitoring the accounts.
Rehabilitate accounts by contacting, negotiating, concluding, and monitoring arrangements with clients and authorized third parties.
Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing them to relevant stakeholders.
Maintain client satisfaction by responding to general queries on risk or arrears timeously.
Contribute to team dynamics by sharing knowledge and ideas.
Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
Ensure the client account status are correct by checking the account history details on the system.
Keep the customer profile updated by a site visit, sending letters, and statements, and attaching proof on the profile.
Prioritize customer accounts by grading all accounts into risk categories and age analysis.
Minimize potential loss to the bank by implementing the collection process and strategy.
Ensure to comply with policies, procedures, and regulations by following prescribed processes and mandates.
Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
Outline progress and planned actions for the forthcoming month by meeting with stakeholders every month.
Escalate high-risk matters (liquidation, deceased estates, abscission, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing them to relevant stakeholders.
Improve workflow and time management efficiencies by proactive planning and implementing the credit control process
Keep abreast of legislation and other industry changes that impact a role by reading the relevant newsletters, and websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in the performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with the team.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes, systems, and policies and support the implementation of new processes, policies, and systems.
Essential Qualifications – NQF Level
Matric / Grade 12 / National Senior Certificate
Certificate: Credit Management
Minimum Experience Level
2 years experience in credit collections
Technical / Professional Knowledge
Business terms and definitions
Governance, Risk, and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Relevant Nedbank Human Resources policies and practices
Administrative procedures and systems
Nedbank Online Application Process