Mr Price Money | Trace Call Centre Agent (Debt Recoveries) X1

Mr Price Money | Trace Call Centre Agent (Debt Recoveries) X1

Durban, KWAZULU-NATAL, South Africa |req10432

mrprice money is looking for Recoveries/Trace Call Centre Agents who will be responsible for improving debtor contact and collections/recoveries by tracing uncontactable customers whose accounts are in arrears.           

The Recoveries/Trace Call Centre Agents will be tasked with conducting thorough research and customising tracing methods / searches to suit the unique circumstances of each debtor by utilising a diverse array of legal and investigative services to effectively track down the debtor 

  1. Tracing:
  • Effectively managing assigned cases for debtor profiling
  • Utilizing a wide range of search engines, tools, and support services to optimise right party contact
  • Tracing, locating and contacting absconded and delinquent customers to collect on arears 
  • Assertively handle calls to difficult debtors to ensure that all promise to pay (PTP) are honored 
  • Ensure quality of work is in line with service level agreements (SLA’s)      
  • Maintaining strict compliance with all applicable laws and regulations governing debt collection practices 
  1. Updating Personal Information:
  • Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts 
  • Conducting thorough and accurate debtor research and ensuring proper case preparation for contacting the right party 

IStore | Part-Time Sales Consultant X2

  • Grade: 12 
  • A minimum of 6 – 12 months Experience in Collections/Recoveries
  • Recoveries Tracing Tools (TU direct, XDS etc.) experience (advantageous) 
  • Computer Literate (MS Office) an intermediate level
  • Excellent written and verbal communication skills 
  • Self-motivated and target driven 
  • Problem-solving skills 
  • Persuasive / influencing skills 
  • High degree of accuracy 
  • Knowledge and Understanding of Collections Processes; Financial Services; POPI Act; National Credit Act (NCA); Debt Collections Act 
  • Night shift Trace Agents working hours: 11h30 – 20h30 (must have own reliable transport) 

Mr Price Money | Trace Call Centre Agent (Debt Recoveries) X1 1


Mr price

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