Mr Price Money | Trace Agent Night Shift 2021
Trace Agent (Night Shift)
Our Trace Agents are responsible for improving debtor contact and collections/recoveries by tracing current uncontactable customers whose accounts are in arrears.
• Tracing, locating, and contacting absconded and delinquent customers to collect on overdue installments.
• Assertively handle calls with difficult debtors to ensure a promise to pay (PTP) date is set
• Ensure quality of work is aligned with our SLA.
• Accurately update customers’ personal, employment, and contact details to ensure the right party and regular contact when collecting on overdue accounts.
A completed Grade 12
• 1 Year Experience in Debt Collections within a Call Centre environment
• You would also have knowledge of Collections, Debt Recoveries, Recoveries Tracing & Tracing Tools (TU direct, XDS etc.), Collecting and tracing, and the Credit Life-cycle
• You can work between 11:30-20:00 Monday to Friday