LOCAL OFFICE MANAGER (X23 POSTS)

SALARY: R582 444 – R686 091 per annum (Level 10), (A basic salary)
CENTRE: Eastern Cape: Matatiele Ref No: HRMC 6/26/7a (X1 Post)
Eastern Cape: Bizana Ref No: HRMC 6/26/7b (X1 Post)
Eastern Cape: Uitenhage (Ref No: HRMC 6/26/7c (X1 Post)
Gauteng: Brakpan Ref No: HRMC 6/26/7d (X1 Post)
Gauteng: Carltonvillle Ref No: HRMC 6/26/7e (X1 Post)
Gauteng: Cresta Ref No: HRMC 6/26/7f (X1 Post)
Gauteng: Edenvale Ref No: HRMC 6/26/7g (X1 Post)
Gauteng: Krugersdorp Ref No: HRMC 6/26/7h (X1 Post)
KwaZulu-Natal: Howick Ref No: HRMC 6/26/7i (X1 Post)
KwaZulu-Natal: Ingwavuma Ref No: HRMC 6/26/7j (X1 Post)
KwaZulu-Natal: Inkandla Ref No: HRMC 6/26/7k (X1 Post)
KwaZulu-Natal: Pavillion Mall Ref No: HRMC 6/26/7l (X1 Post)
KwaZulu-Natal: Pinetown Ref No: HRMC 6/26/7m (X1 Post)
Limpopo: Bochum Ref No: HRMC 6/26/7n (X1 Post)
Limpopo: Lephalale Ref No: HRMC 6/26/7o (X1 Post)
Limpopo: Phalaborwa Ref No: HRMC 6/26/7p (X1 Post)
Limpopo: Tzaneen Ref No: HRMC 6/26/7q (X1 Post)
Mpumalanga: Eerstehoek Ref No: HRMC 6/26/7r (X1 Post)
Mpumalanga: Secunda Ref No: HRMC 6/26/7s (X1 Post)
North West: Atamelang Ref No: HRMC 6/26/7t (X1 Post)
Western Cape: Stellenbosch Ref No: HRMC 6/26/7u (X1 Post)
Western Cape: Tyger Valley Mall Ref No: HRMC 6/26/7v (X1 Post)
Western Cape: Worcerster Ref No: HRMC 6/26/7w (X1 Post)

REQUIREMENTS: An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Management, Administration, Law or
Social Science within these specified fields of study at NQF level 6 as recognized by SAQA. 3 Years’ experience as a Supervisor in Operations in a
Client or customer service environment. Experience in Civic or Immigration Operations will be an added advantage. Knowledge of South African
Constitution. Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures.
Excellent abilities and experience in project management, project optimization and use of online systems. Knowledge of National Treasury Regulations and
Public Finance Management Act. Knowledge of the Human Resources Regulatory Framework and the Occupational Health and Safety Act. Knowledge of workflow
and capacity planning. Knowledge of Batho Pele Principles. Knowledge of Minimum Information Security Standards (MISS), Promotion of Administrative
Justice Act (PAJA) and Promotion of Access to Information Act (PAIA). A valid driver’s license. Working extended hours may be required. Required skills and
competencies: Strong Management and Leadership capability. Service delivery innovation, client orientation and customer focus. People management and empowerment. Financial Management. Program and project
management. Change management. Ability to instil appropriate processes and systems, as well as enabling technology, to support the Department in efficiently and effectively managing the required work. Support digital
transformation. Excellent verbal and written communication, as well as report writing and presentation skills. Problem-solving and analysis. Policy
interpretation. Risk Management. Influencing, networking, conflict management and negotiation skills. Knowledge and Information Management. Decision making and initiating action. Planning, organising and time
management. Computer literacy. Patriotism, Honesty and Integrity.

DUTIES: The successful candidates will be responsible for, amongst others, the following specific tasks: Manage Operations of the Civic Services in the Local
Office in accordance with the service delivery standards. Coordinate and monitor the effective processing of enabling documents in local office and DHA service points. Manage the security integrity of the national register in local offices. Participate on outstretch programmes to ensure the accessibility of DHA services by the public. Develop and Implement Civic Services strategies
and plans. Ensure that Operations in Local Offices meet the needs of the clients inline with the Departmental services standards. Collate, interpret and
manage statistically information on service standards, throughout times, bottlenecks, volumes and error rates. Monitor and enforce the implementation
of standard operating procedures (SOP’s) within Local Offices that adhere to the set requirements. Provide expert advice and guidance to Local Offices on

Operational issues and matters. Serve as a project leader within the Local Offices to ensure effective project in management implementation. Ensure
effective and efficient management of queues. Manage the revenue collected from clients on services rendered by the Office. Manage Immigration Services
Operations in the Local Office in line with Immigration Act. Establish and maintain relationships with stakeholders to support service delivery. Implementation of Policies, Procedures, Directives, Acts and Regulations.
Manage governance risk and compliance (GRC). Ensure effective and efficient management of human, physical and financial resources within the Local Office. Coach and guide staff on compliance with all regulatory requirements.

ENQUIRIES: Eastern Cape: Mr L Jama Tel No: (043) 604 6417
Gauteng: Mr P Mlangeni Tel No: (011) 242 9039
KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003
Limpopo: Mr J Kgole Tel No: (015) 287 2802
Mpumalanga: Ms N Dlangisa Tel No: (013) 752 2504
North West: Mr L Appels Tel No: (018) 397 9908 / 9924 / 9922 / 9915
Western Cape: Mr M Pienaar Tel (021) 488 1409 / (021) 488 1412

APPLICATIONS: Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or sent to the correct
address specified as follows:

Eastern Cape: Physical address: 11 Hargreaves Avenue, King William’s Town, 5600
Gauteng: Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street
KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg 3209
Limpopo: Physical Address: 89 Biccard Street, Polokwane, 0699
Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200
North West: Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745
Western Cape: Physical Address: 4th Floor Fair Cape Building, 56 Barrack Street, Cape Town, 8000.

DEPARTMENT OF HOME AFFAIRS
The Department of Home Affairs is a merit-based and equal opportunity employer. It is our intention to
appoint excellent candidates whilst harnessing the power of diversity. People with Disabilities, Youth,
unemployed Graduates and Woman are encouraged to apply. We are looking for committed, passionate
and talented individuals to form part of a new leadership team, equipped with the right skills to facilitate
the transformation of Home Affairs into a digital-first, world-class organisation. If you are committed to
delivering on the Medium-Term Development Plan’s priorities through digital transformation, ascribe to
the Department’s shared value set, have what it takes to serve the needs of South African citizens,
residents and visitors with the highest levels of professionalism and integrity, and your credentials meet
the requirements of any of the following positions, kindly respond before the closing date. The
Department of Home Affairs subscribes to the provisions of the Protection of Personal Information Act
(Act 4 of 2013). As such, the Department will use the personal information provided by Applicants for
recruitment purposes in reference to posts applied for. This information may be retained for audit
purposes. The Department undertakes to protect the confidentiality of all personal information provided,
and will not disclose such to any unauthorised person, except where it is legally compelled to do so or it
is necessary in furthering recruitment purposes. The submission of an application (including any
additional / supporting information), is considered as an Applicant’s consent hereto.

CLOSING DATE: 20 March 2026
NOTE: Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the
closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at
www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as
well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One
will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed.

Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the
South African Qualifications Authority (SAQA); will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). In order to be considered for appointment into Senior Management (SMS) posts,
applicants potentially considered suitable are required to complete the online “Pre-entry Certificate for entry into the Senior Management Services” course; obtainable at the National School of Government (NSG), under the name “Certificate for entry into the SMS”. Full details can be obtained via the following link: https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/.Once appointed, serving of a prescribed probation period, and obtaining of a security clearance appropriate to the post, will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates, only.

LOCAL OFFICE MANAGER (X23 POSTS)

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