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Hollywoodbets | LPM Attendant X9
Closing Date 03 November 2022
Hollywoodbets have exciting opportunities available for X9 LPM (Limited Pay-out Machine) Attendants to be based at the Osizweni Branch in Newcastle. This position is responsible for managing the Limited Pay-out Machines by ensuring effective service is provided to customers. Constantly on the lookout for opportunities to improve customer service and manage customer needs by ensuring effective and efficient payouts to customers. Ensure that all payouts made have followed the appropriate compliance process.
- Experience in Microsoft
- 1 -2 years’ experience in gaming
- To ensure the achievement of targets within your areas in accordance with branch budgets.
- Ensure the occurrence sheet is updated at all
- Ensure the pay-out logbook is updated at all
- Ensure at end of day to cash up the Limited pay-out
- Cash management within your drawer according to defined processes/procedures and minimize risks, theft/fraud.
- When a fault is reported to the helpdesk, ensure a reference no is recorded with all the relevant documents being completed in the fault logbook.
- Any fraudulent transaction or falsified entries on the Accounting recon, manual payout book or another criminal
- Ensure the machine book is completed whenever a machine door is
- Team members are to ensure they have the accurate float amounts at the beginning of shift to ensure balancing occurs at end of
- Interim checks must be done within the course of the day with the team leader on
- Ensure all cash shortages are deal with immediately, shortage value from 00 and below, must be paid back into the Hollywood taking on the same day by the team member.
- All over bank and under money values must be declared to the team leader on
- Ensure to reconcile by end of shift to the balance which is reflected on the LMP/ Admin
- Ensure to confirm balancing of all taking to the Team leaders and double count cash to
- Close off the handing over of the cash to the Team leader by inserting your password on the system and the TL will confirm the transaction by inserting their password to validate all taking has balance at end of day.
- Team members to ensure no company funds are taken home but handed to the team leader before end of their
- Ensure that the branch is always neat and tidy according to Hollywood
- Ensure that your workstation is well maintained and in good working
- Comply with all procedures to prevent losses to the organization, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all
- Pro-actively address guest complaints and ensure guest feedback is
- Build strong relationships with regular
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Compliance and adherence to company’s internal control
- Compliance to the code of ethics and escalating fraudulent
- Team members to ensure they are dressed in their correct Hollywood uniform when on
- Credit bets are not allowed to be taken by any team
- Team members on duty are not allowed to take bets within Hollywood
- Team members are allowed to take bets as guests but not in Hollywood
- Team members are not allowed to be behind the terminal counters when off
- Team members on duty are not allowed to utilize the Limited pay-out
- Actively promote the Hollywood
- Live the values and lead as an example to the
Skills and competencies:
- Excellent communication and interpersonal
- Impressive planning, organizational and time management
- Knowledge of Betting Types and
- Strong business acumen and financial management
- Must have a strong sense of
- Demonstrates exceptional attention to
- Strong customer orientation and problem-solving
Also Apply: SPAR is hiring ﴾All Provinces﴿
Please note only candidates who meet the stipulated minimum requirements will be considered.