FNB | Teller – IRC190268

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FNB | Teller – IRC190268

at Long Beach Mall, Cape Town, Fish Hoek, Western Cape, South Africa in FNB POP Branch Delivery Long Beach
Ends 30 Oct 2020

about us

  • make a promise
  • be deeply invested
  • value our differences
  • build trust, not the territory
  • have courage
  • always do the right thing
  • stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require a reasonable accommodation.

purpose

To provide customers a unique experience by timeous, accurate, and efficient processing of their financial transactions through excellent customer service.

experience and qualifications

  • Minimum qualification: NQF 4 Qualification
  • Minimum years of relevant experience: Relevant NQF 5 qualification as prescribed by the Financial Services Board
  • RegulatoryExam qualification
  • An appropriate recognized business Diploma or Higher Certificate at NQF level 6

additional requirements

In accordance with the National Credit Act (NCA) candidates applying for this role will require a credit record check.

responsibilities

  • Achievement profit growth for the business
  • Manageaverage Rand value of differences to minimize losses to the business
  • Manage the Service Quality of the Branch through the Branch’s Service Quality BalancedScorecard
  • Manage the migration of accounts from transactional to Self Service
  • Compliance with procedures and processes contained in the Golden Rules.
  • Manage the efficiencies for tellers through Number of differences, the average number of transactions
  • Manage own development to increase own competencies
  • Connect with our customers by living up to our brand promise of how can we help you? at all times. Treat customers as you would want to be treated
  • Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
  • Conduct me in an ethical manner at all times
  • Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
  • Adhere to the TCF (Treating Customers Fairly) principles in all that you do
  • Manage the growth of active customer Account Base to increase client base through leads
  • Contribute to the increase of the Customer Engagement Score of branch
  • Use opportunities identified to increase market share
  • Ensure activities support cost containment and reduction
  • Manageactual Rand value of shortages to minimize losses to the business Volume andValue
  • CashMigration measure the total in-branch migratable cash transactions
  • Optimize every customer interaction to migrate or convert the customer to channels and encourage the use of digital and self-service channels
  • Always comply with procedures and processes contained in the relevant business guidelines
  • Fulfillingtransactions above the benchmark set and providing an exceptional customer experience
  • ImproveOFV Identification process and procedures within area of responsibility
  • Improve compliance to process and procedures within area of responsibility
  • Demonstrates behavior in support of the organizational values
  • Takes accountability for own performance, personal and career development
  • Contribute to the overall effectiveness and success of the team
  • Maintain the ability to adapt to ever-changing business and customer needs
  • Achievement of an acceptable tracked efficiency as measured by the teams eRatio
  • Improve knowledge and competencies by completing role-specific training

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