FNB | Call Centre Agent X80

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FNB | Call Centre Agent X80

at 5 First Place, Bank City, Johannesburg, Gauteng, South Africa in ST Comp Ops
Ends 18 Mar 2022

about us

  •       make a promise
  •       be deeply invested
  •       value our differences
  •       build trust, not the territory
  •       have courage
  •       always do the right thing
  •       stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

purpose

Telephonic communication with client base to provide accurate product information in line with standards protocols.

experience and qualifications

  • Minimum Qualification: Grade 12.
  • Experience: 2 year’s related experience.
  • A person must not be an unrehabilitated insolvent.

additional requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

responsibilities

  • Drive significant growth and profitability in the context of cost management.
  • Manage costs/expenses within approved budget to achieve cost efficiencies.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Resolve all customer queries efficiently and within agreed timelines.
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
  • Ensure all communications with clients are professional, resulting in compliments.
  • Ensure client investigation deadlines are met and the consultant keeps the client continually in the loop.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Comply with governance in terms of legislative and audit requirements.
  • Ensure efficiency of service productivity and performance in Call Centre.
  • Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
  • Report on required Call Centre activities and deliveries to improve business results.

APPLY ONLINE 

FNB

Simon Leviev The Tinder Swindler story 2022

GENERAL WORKER FOOD SERVICE (256 POSITION)

ADMIN ASSISTANTS (400 POSITIONS)

CAPITEC BANK TELLERS NEEDED

NANDOS IS HERING TODAY

JOBS @ PARMALAT APPLY ONLINE

KFC JOBS FOR 2022

 

Call Centre Team Leader – IRC216449

at 5 First Place, Bank City, Johannesburg, Gauteng, South Africa in FNB Premium Core Banking Operations Call Centre
Ends 17 Mar 2022

about us

  •       make a promise
  •       be deeply invested
  •       value our differences
  •       build trust, not territory
  •       have courage
  •       always do the right thing
  •       stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

purpose

Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client relationship

experience and qualifications

  • Minimum Qualification: Diploma or Degree.
  • Experience : 3 – 4 years related experience.
  • Person must not be an unrehabilitated insolvent.

additional requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

responsibilities

  • Drive significant growth and profitability in the context of cost management.
  • Manage costs / expenses within approved budget to achieve cost efficiencies.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
  • Monitor and manage the resolution of customer complaints and ensure resolution of escalated customer and staff complaints.
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
  • Drive improvement of campaign performance and successes in regard to target market, Quality of data, relevance of offer, customer experience, and customer requirements.
  • Contact prospective clients and sell appropriate banking products in order to achieve Team sales targets.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Comply with governance in terms of legislative and audit requirements.
  • Ensure efficiency of service productivity and performance in Call Centre.
  • Achieve agreed Call Control, Call Quality and Call Protocol assessment ratios.
  • Improve customer satisfaction, experience, and insight through call analysis.
  • Report on required Call Centre activities and deliveries to improve business results
  • Manage own development to increase own competencies.
  • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

APPLY ONLINE 

FNB

Simon Leviev The Tinder Swindler story 2022

GENERAL WORKER FOOD SERVICE (256 POSITION)

ADMIN ASSISTANTS (400 POSITIONS)

CAPITEC BANK TELLERS NEEDED

NANDOS IS HERING TODAY

JOBS @ PARMALAT APPLY ONLINE

KFC JOBS FOR 2022

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