FNB | Call Centre Agent I – IRC203594

FNB | Call Centre Agent I – IRC203594

at 5 First Place, Bank City, Johannesburg, Gauteng, South Africa in FRI Life Ops Claims
Ends 11 Aug 2021

about us

  •       make a promise
  •       be deeply invested
  •       value our differences
  •       build trust, not the territory
  •       have courage
  •       always do the right thing
  •       stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

purpose

To action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

experience and qualifications

  • Minimum Qualification – Grade 12
  • Preferred Qualification – Relevant Diploma
  • Experience – 1-3 years Call Centre Agent Experience
  • A person must not be an unrehabilitated insolvent

additional requirements

responsibilities

  • Contribute to a culture of service excellence that builds positive relationships and provides an opportunity for feedback and exceptional service
  • Demonstrate teamwork as a valued team player
  • Assess own performance through seeking timely and clear feedback and request training where appropriate
  • Contribute to innovation by finding faster and more accurate ways of working
  • Comply with relevant statutory, legislative, policy, and governance requirements and adhere to processes and procedures related to the area of specialization
  • Build and maintain stakeholder relationships
  • Address customer needs in order to meet or exceed customer expectations
  • Act responsibly with work-related resources to contribute to cost containment
  • Resolve customer queries received through inbound calls
  • Answer inbound calls in the eBucks call center to provide product and service information to customers

APPLY NOW 

FNB International Graduate Trainee D – IRC203569

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