FNB | Call Centre Agent I – IRC199749

FNB | Call Centre Agent I – IRC199749

at 5 First Place, Bank City, Johannesburg, Gauteng, South Africa in FRI Life Ops PLP
Ends 02 Jun 2021

about us

  •   make a promise
  •      be deeply invested
  •      value our differences
  •      build trust, not the territory
  •      have courage
  •      always do the right thing
  •      stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.   All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

purpose

To action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

experience and qualifications

  • Minimum Qualification – Grade 12
  • Preferred Qualification – Relevant Diploma
  • Experience – 1-3 years Call Centre Agent Experience
  • Person must not be an unrehabilitated insolvent

additional requirements

  • Experience –  1-3 years Call Centre Agent Experience

responsibilities

  • Contribute to a culture of service excellence that builds positive relationships and provides an opportunity for feedback and exceptional service
  • Demonstrate teamwork as a valued team player
  • Assess own performance through seeking timely and clear feedback and request training where appropriate
  • Contribute to innovation by finding faster and more accurate ways of working
  • Comply with relevant statutory, legislative, policy, and governance requirements and adhere to processes and procedures related to the area of specialization
  • Build and maintain stakeholder relationships
  • Address customer needs in order to meet or exceed customer expectations
  • Act responsibly with work-related resources to contribute to cost containment
  • Resolve customer queries received through inbound calls
  • Answer inbound calls in the eBucks call center to provide product and service information to customers

UPLOAD CV

FNB | Teller – IRC199836

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