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FNB | Branch Consultant FAIS E – IRC208582

FNB | Branch Consultant FAIS E – IRC208582

2 November, 2021

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FNB | Branch Consultant FAIS E – IRC208582

at Metlife Mall, Port Elizabeth, Eastern Cape, South Africa in FNB POP Branch Delivery Metlife Mall Ends 05 Nov 2021

additional requirements

In accordance with National Credit Act (NCA) c andidates applying for this role will require a credit record check. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Bank should they require reasonable accommodation.

responsibilities

  •          Leads identified converted into successful sales.
  •          Ensure activities support cost containment and reduction.
  •          Educate customers on correct eChannels to maximize channel optimization opportunities identified aligned to customer needs.
  •          Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
  •          Conduct themselves in an ethical manner at all times.
  •          Adhere to the TCF (Treating Customer fairly) principles in all that you do.
  •          Optimize every customer interaction to migrate cash transactions and/or convert customers to eChannels and encourage use of digital and self-service channels.
  •          Resolve all customer queries efficiently, and within agreed timelines.
  •          Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
  •          Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
  •          Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
  •          Demonstrates behaviour in support of the organizational values.
  •          Takes accountability for own performance, personal and career development.
  •          Maintain an ability to adapt to ever-changing business and customer needs.
  •          Contribute to the overall effectiveness and success of the team.
  •          Improve knowledge and competencies by completing role-specific training as per eCareers.

 

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