Fidelity | Signal Management X2

Fidelity | Signal Management X2

Fidelity Services Group
Durban, KwaZulu-Natal
Closing DateĀ 10 November 2023
Fidelity ADT

Job Description

Overall Purpose of the Job:

To contact clients with excessive alarms/faulty alarm systems and arrange technical call-outs. Managing and coordinating ERB and Technicians.

Minimum Requirements…

Minimum qualifications and experience:

  • Grade 12 / Matric
  • Computer Literacy Essential (MS Office; Outlook)
  • Customer Service experience
  • Knowledge of ADT systems, i.e. Listener and Technical experience (advantageous)

Job Specification…

Main duties & Responsibilities:

  • Arrange technical call outs & ensure that technicians are adequately scheduled
  • Arrange for excessive response letters to be delivered to repetitive clients
  • Check and monitor completed technical call outs by Signal Management technicians to rectification.
  • Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer false alarms.
  • Collaborating with other business units
  • Take time to understand what the customer requires from the alarm system and coordinate resources in order to effectively deliver the customer’s requirements
  • Drive a reduction in customer activity rates.
  • General administrative duties.


Behavioral Competencies:

  • Problem-Solving
  • Customer Focus
  • Planning and organizing
  • Written Communication
  • Drive for results
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