Fidelity | Signal Management X2

Overall Purpose of the Job:

To contact clients with excessive alarms/faulty alarm systems and arrange technical call-outs. Managing and coordinating ERB and Technicians.

Minimum Requirements…

Minimum qualifications and experience:

• Grade 12 / Matric
• Computer Literacy Essential (MS Office; Outlook)
• Customer Service experience
• Knowledge of ADT systems, i.e. Listener and Technical experience (advantageous)

Job Specification…

Main duties & Responsibilities:

• Arrange technical call outs & ensure that technicians are adequately scheduled
• Arrange for excessive response letters to be delivered to repetitive clients
• Check and monitor completed technical call outs by Signal Management technicians to rectification.
• Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer false alarms.
• Collaborating with other business units
• Take time to understand what the customer requires from the alarm system and coordinate resources in order to effectively deliver the customer’s requirements
• Drive a reduction in customer activity rates.
• General administrative duties.

Behavioral Competencies:

• Problem-Solving
• Customer Focus
• Planning and organizing
• Written Communication
• Drive for results