Fidelity | Monitoring Center Associate For JHB X 11

Fidelity | Monitoring Center Associate For JHB X 11

Closing Date 06 June 2023

Job Description

  • Monitor and action emergency and non-emergency signals.
  • Phoning of the Premises/ Clients/ Key holders.
  • Recording all relevant information into the activations by means of computer.
  • Record and report all incidents and accidents to the senior on duty.
  • Ensure all relevant administrative work and handled signals are completed.
  • Monitoring and action of vehicle violations.
  • Updating of timesheets.
  • Report any faults to the appropriate authority on duty.
  • Not abuse the use of company telephones for private telephone calls.
  • Effective use and compliance of safety and zero harm standards.
  • Responsible for a clean and tidy workstation.
  • Telephonic assistance with any problems or complaints.
  • Updating of client information i.e. holiday instructions/other client information to be given to monitoring Associate IV/V
  • Reporting of any faulty alarm systems through the appropriate channel(s)
  • Sales leads to be recorded and reported through the appropriate channel(s)
  • Have sound knowledge about all facets pertaining to your position
  • Attend all required meetings and training sessions
  • Not abuse company telephone for private calls
  • Ensure SOPs are adhered to always
  • Standing Operating Procedures must be upheld
  • Meeting and keeping on agreed upon service level and performance targets
  • High standard of service must be upheld
  • Ensure SOPs are adhered to always
  • Assisting with other ad-hoc tasks and projects as and when required
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