Fidelity | Control Room Operators (VOC & Control Room) X1

Control Room Operator Level 2/4

A position for a Control Room Operator Level 4 under Specialized Services Division exists at FSS Sasol, Secunda, reporting to the Control Room and VOC Manager.  The Control Room Operator Level 4 is responsible for overseeing daily control room operations and ensuring compliance to contractual requirements.

Experience, Requirements and Qualifications:

Requirements (Must):

• PSIRA Grade B/A
• Matric
• 6 years Security Operational and or Security Control Room experience
• Driver’s License (Code B)
• Defensive Driving
• SASSETA accredited training in How to operate effectively in a control room environment
• Master all Security systems utilized in a Control room environment
• Able to function in a Control Room environment – SAMEA evaluation completed
• Able to supervise a Security Control room all hours
• Must be willing to relocate on own costs if required

Additional Requirements (Wish):

• Security Management Training
• Conflict handling
• National Key Point registered with all Firearms compliant (for Business purpose)

Job Description: (Not totally inclusive)

• Foster positive relationships between Fidelity Security Services and clients by effectively managing security services provided.
• Oversee the supervision of security staff and CCTV cameras.
• Perform daily site coverage and ensure compliance with established protocols.
• Oversee the day-to-day operations of the control room.
• Supervise a team of control room operators, ensuring that they are trained and operating efficiently.
• Ensure compliance with company policies and procedures, as well as all applicable regulations and standards.
• Monitor the performance of the facility, ensuring that it is operating safely and efficiently.
• Manage and maintain the control room equipment and systems, ensuring that they are operating effectively.
• Participate in incident investigations and ensure that appropriate corrective actions are taken.
• Work closely with other departments to ensure that the facility is operating as efficiently as possible.
• Ensure that personnel files are current and competency renewals are timeously booked and attended accordingly.
• Coordinate all administrative functions such as, leave applications, monthly overtime submissions, duty rosters and other queries of Control Room personnel.

Core Competencies:

• Excellent verbal and written communication skills.
• Demonstrated proficiency in planning, organizing, and administration.
• Strong interpersonal and client relationship management abilities.
• Proficient in investigation techniques and proficient report writing.
• Adaptability to work extended or flexible hours when necessary.
• Capability to perform effectively under pressure and with minimal supervision.

Interested candidates whose credentials best match the requirements can apply on the different platforms.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.