Eskom | Service Representative Customer Service Area X7

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Eskom jobs

Eskom | Service Representative Customer Service Area X7

Service-Representative-Customer-Service-Area-DX1xBurgersfort,1x Groblersdal,1x Monsterlus,1x Polokwane,2x Thohoyandou,1x Ma

 

Task Grade : T07

Area of Specialization: To provide and support efficient personalized generic and interface customer services to Eskom’s residential customers in a defined geographical area.

Department: Customer Services

Business Unit: Limlanga Cluster

Location: South Africa (Limpopo)

Reference Number: LLP461

Closing Date: 12/11/2024

Minimum Requirements for Service Representative Customer Service

• Qualification(s):
Grade 12/NCV4/NSC3/N3 and languages/
Diploma/Certificate Low-voltage official at
NQF4 with 120 credits

• Related Minimum Experience:
2 Years Basic understanding of electricity

Skills and Competencies
• Behavioral
 Integrity
 Honesty
 Trustworthiness
 Professionalism

• Leadership
 Team Player
 Motivating Teams
 Coaching
 Mentoring
 Developing

• Knowledge
 Thorough understanding of customer service and marketing theory
 Understanding business processes
 Understanding Eskom business
• Skill

 Relationship building
 Functional and technical
 Problem solving
 Analytical
 Negotiation
 Communication

Key Responsibilities
 Build customer relationships.
 Maintain customer data.
 Execute generic service activities.
 Execute vending and prepaid activities.
 Facilitate and enable quotation and connection activities.
 Facilitate and enable conventional measurement and metering tasks.

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FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL recruitmentdx@eskom.co.za

​“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplaceDisabledBW

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