Eskom | Officer Customer Service Area X1

Task Grade : T12

Area of Speacialization : To manage and provide excellent generic and interface customer services for specialist fields in a defined geographical area.

Department : Retail Operations

Business Unit : Cape Coastal Cluster

Location : South Africa (Eastern Cape)

Reference Number : BT10/2023B

Closing Date : 08/08/2023

Minimum Requirements
Qualification(s):

• National Diploma/National N Diploma in
• Business Management/Communication/
• Marketing/Commerce/Customer
• Services at NQF6 with 240 credits

Experience:

• 3 years’ experience in customers services

Skills and Competencies
• Behavioural:
o Integrity
o Honesty
o Trustworthiness
o Professionalism

• Leadership:
o Team player
o Motivating teams
o Coaching
o Mentoring
o Developing
o Leadership and supervision

Hollywoodbets | Betting Clerk X2

• Knowledge:
o Optimize customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes
o Customer relationship management
o Low voltage (LV) maintenance and fault repair
o Applicable safety training for supervisors
o Organisational understanding
o Contract management
o Metering and billing
o Credit management directive, policy

• Skill:
o Communication, planning and control
o Budgeting and planning
o Operating regulations for high voltage (HV)/low voltage (LV) systems.
o Computer literate
o Valid driver’s licence

Key Responsibilities
• Perform general supervisory activities.
• Manage customer data.
• Handle generic service activities.
• Build customer relationships.
• Manage quotation and connection services.
• Manage vending and prepaid activities.

For assistance with this advert, please email recruitmentdx@eskom.co.za