Eskom | Officer Customer Service Area X1

EskomEskom | Officer Customer Service Area X1

Task Grade : T12

Area of Speacialization : To manage and provide excellent generic and interface customer services for specialist fields in a defined geographical area.

Department : Retail Operations

Business Unit : Cape Coastal Cluster

Location : South Africa (Eastern Cape)

Reference Number : BT10/2023B

Closing Date : 08/08/2023

Minimum Requirements

• National Diploma/National N Diploma in
• Business Management/Communication/
• Marketing/Commerce/Customer
• Services at NQF6 with 240 credits


• 3 years’ experience in customers services

Skills and Competencies
• Behavioural:
o Integrity
o Honesty
o Trustworthiness
o Professionalism

• Leadership:
o Team player
o Motivating teams
o Coaching
o Mentoring
o Developing
o Leadership and supervision

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• Knowledge:
o Optimize customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes
o Customer relationship management
o Low voltage (LV) maintenance and fault repair
o Applicable safety training for supervisors
o Organisational understanding
o Contract management
o Metering and billing
o Credit management directive, policy

• Skill:
o Communication, planning and control
o Budgeting and planning
o Operating regulations for high voltage (HV)/low voltage (LV) systems.
o Computer literate
o Valid driver’s licence

Key Responsibilities
• Perform general supervisory activities.
• Manage customer data.
• Handle generic service activities.
• Build customer relationships.
• Manage quotation and connection services.
• Manage vending and prepaid activities.

For assistance with this advert, please email

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”

Eskom | Officer Customer Service Area X1 1

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace

camerastuff online shop camera accessoriesEskom | Officer Customer Service Area X1 2

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