Discovery Health| Service Consultant – Chronic Servicing (Talent Pool)

Discovery-Health

Discovery Health| Service Consultant – Chronic Servicing (Talent Pool)

Business Unit:  Discovery Health
Function:  Call Center / Contact Center
Date:  2 Jul 2024

smartpeople recruit

Service Consultant – Chronic Servicing | Talent Pool

 

About Discovery

 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

 

Key Purpose

Dealing with all queries related to Chronics and HIV.

 

Areas of responsibility may include but not limited to:

  • Taking calls and dealing with Discovery queries;
  • Dealing with queries from franchises, brokers & the public;
  • Dealing with all queries related to Chronics and HIV
  • Dealing with all queries through to resolution;
  • Admin functions;
  • Policy changes to the product;
  • Working on Discovery Systems;
  • Assisting with escalated queries from brokers and franchises.

 

Personal Attributes and Skills 

  • Self- motivated and pro-active;
  • Team player;
  • Assertiveness and can easily adapt to change;
  • Able to prioritize and work under pressure;
  • Very organized, positive, and service orientated;
  • Professional at all times;
  • Attention to detail;
  • Empathetic;
  • Sensitive

camerastuff online shop camera accessoriesnio4em5ndkg?a aid=Chuck 23&a bid=b490a081

Education and Experience

Essential:

  • Minimum 50% English, Maths / Maths Literacy or Accounting
  • Excellent verbal and written communication skills;
  • Excellent administration skills;
  • MS Office and PC literate;
  • Contact centre consultant skill

 

 

 

Employment Equity

 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Leave a Reply

Your email address will not be published. Required fields are marked *