Dis-Chem | Health Call Centre Agents – Midrand (Fixed Term Contract)

Dis-Chem Pharmacies in Midrand has exciting opportunities for Health Call Centre Agents. The candidates will be responsible for making calls to reach out to the Prime Cure Network of Doctors, Dentists, and Optometrists to educate them on the benefits of Dis-Chem Health and being part of the Prime Cure Network.

Winning Form | General Assistant X10

Minimum Requirements:

Essential:

• Grade 12 / Matric or Senior Certificate with English & Mathematics
• 1 Year of relevant experience within a Call Centre environment

Job Specification:

• Use the Call Centre system correctly to ensure that calls are logged correctly.
• Make calls to Prime Cure Network Doctors, Dentists and Optometrists etc to educate them about Dis-Chem Health Benefits.
• Make calls to Prime Cure Network Doctors, Dentists and Optometrists etc to ensure awareness of Dis-Chem Health as part of the Prime Cure Network Group.
• Provide daily stats to line management on agreed measurables.
• Use the correct wrap-up code for each call taken.
• Upload new documents and customer contact details in Marconi as received from customers via email, fax or original documents postal services.
• Call Customers or doctor practices to process new customer enrolments.
• Provide daily stats to line management on the agreed measurable.

Competencies:

Essential:

• Good communication & interpersonal skills
• Basic understanding of Microsoft Office Packages – Word, Excel and PowerPoint.
• Quality orientation.
• Self-management skills

Special conditions of employment:

• South African or valid work permit
• MIE, clear criminal and credit record
• Valid Driver’s license and/or reliable transport

* Preference will be given to people living with disabilities.

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN A MONTH AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

 

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.