CUSTOMER SERVICES MANAGER (ZAMBEZI) – G4S SECURE SOLUTIONS – SOUTH AFRICA

Closes: 17 Apr 2019
Location: Pretoria East
Salary: Market Related
Job Type: Permanent & Full-time
Business Unit: South Africa – Secure Solutions
Region / Division: Sub-Saharan Africa
 

Customer Services Manager

ROLE RESPONSIBILITY:

Effective management of the contract financial performance

Initiate cost saving model and controls
Gross Margin Management

  • Direct Wage control / ER management
  • Overheads control

Existing Revenue Growth

  • Escalations are achieved

Manage the contracts cash flow.

  • DSO management

Effective management staff  within contract

Effective Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure.
  • Effective labour management including rosters and shift patterns
  • Management of overtime and annual leaveMinimum Qualifications and Experience
    • Grade 12 or equivalent
    • Driver’s License
    • PSIRA Grade B
    • Registered Security Service Provider
    • Minimum 3 years’ experience in security management

    Knowledge 

    • South African security legislation
    • G4S Operational Policy and procedures
    • G4S HR Policy and procedures
    • Health and Safety legislation

    Skills 

    • Managing Professionally
    • Leading People
    • Managing Conflict
    • Communication skills (written and verbal)
    • Negotiation
    • Computer literacy
    • Basic financial skills
    • Risk identification 

      Attributes

      • Driving change
      • Attention to detail
      • Delivering objectives
      • Delivering strategy
      • Customer Thinking

    APPLY: www.g4s.com