CUSTOMER SERVICE ATTENDANT(X 8): BOMBELA OPERATING COMPANY

REFERENCE: CS55
LOCATION: GAUTRAIN STATIONS
REPORTING TO CUSTOMER SERVICE OFFICER

KEY RESPONSIBILITIES
 To operate the day-to-day activities of a Gautrain station and resources so that our
Safety, quality and performance targets are achieved
 To ensure customer safety at a station
 To provide world class customer service
 To follow standards and practices at the station level.
 To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly.

QUALIFICATIONS AND EXPERIENCE
 Grade 12 with Math’s and or accounting
 Basic Computer skills
 Fluent in English
 2 years’ customer experience, would be a plus

INHERENT JOB REQUIREMENTS
 Possess communication skills (Verbal and written)
 Relationship building skills
 Adherence to Company procedures
 Mentally reacting quickly to emergency situations
 Deal with irate passengers

JOB DESCRIPTION
 Serves as first point of contact with customers
 Selling tickets to customers during revenue service.
 Open and close the ticket office on time
 Cash handling
 Information & Customer handling
 Follow, in a strict adherence, the safety rules and procedures.
 Restart, control and monitor equipment and systems according to the operation
Procedures
 Perform Station Opening and Closing & PVU reports
 Inspect the station to make sure that all is in order (Lighting, Tickets Vending
Machine, lifts, escalators, Portable Verifying unit, etc.)
 Ensure that the outsourced station cleaning services comply with their duties.
 Handle incidents and emergencies.
 Report to the OCC Manager and the CSO, incidents or activities likely to after
Passenger flow.
 To participate in the investigations into station operational incidents.
 Execute fare evasion checks.
 Shift based (early morning and late afternoon evening), 7 week roster, and allocated
Station
 Attend to customer’s queries at the TVM and on the concourse when on Station
Duties ,support duties and roaming duties.
 Any other duties as assigned at any station

HOW TO APPLY?
 Interested candidates who meet the above criteria are requested to email their CV to
jobsBOC@bombelaop.co.za. Ensure to include the job reference number (CS55)
into the subject line of your e-mail.
 Bombela Operating Company is an equal opportunity employer and all appointments
will be aligned to the Company’s employment equity strategy.
 Bombela Operating Company also supports all disabled recruitment practices.
 Should we not contact you within 14 days of the closing date of this advert, kindly
regard your application as unsuccessful.
 Please note that it is the applicant’s responsibility to inform their manager of their
intention to apply for the position.
 Psychometric results are valid for a period of 12 months.
 The internal applicant’s disciplinary record will also be taken into consideration
 Bombela Operating Company would never ask any individual applying for
employment opportunity with Bombela Operating Company to pay any fee
 BOC urges all job applicants not to pay any money for potential jobs within the
company
 Bombela Operating Company reserves the right at their sole discretion not to fill this
vacancy

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