LOCATION: GAUTRAIN STATIONS
REPORTING TO CUSTOMER SERVICE OFFICER
To operate the day-to-day activities of a Gautrain station and resources so that our
Safety, quality and performance targets are achieved
To ensure customer safety at a station
To provide world class customer service
To follow standards and practices at the station level.
To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly.
QUALIFICATIONS AND EXPERIENCE
Grade 12 with Math’s and or accounting
Basic Computer skills
Fluent in English
2 years’ customer experience, would be a plus
INHERENT JOB REQUIREMENTS
Possess communication skills (Verbal and written)
Relationship building skills
Adherence to Company procedures
Mentally reacting quickly to emergency situations
Deal with irate passengers
Serves as first point of contact with customers
Selling tickets to customers during revenue service.
Open and close the ticket office on time
Information & Customer handling
Follow, in a strict adherence, the safety rules and procedures.
Restart, control and monitor equipment and systems according to the operation
Perform Station Opening and Closing & PVU reports
Inspect the station to make sure that all is in order (Lighting, Tickets Vending
Machine, lifts, escalators, Portable Verifying unit, etc.)
Ensure that the outsourced station cleaning services comply with their duties.
Handle incidents and emergencies.
Report to the OCC Manager and the CSO, incidents or activities likely to after
To participate in the investigations into station operational incidents.
Execute fare evasion checks.
Shift based (early morning and late afternoon evening), 7 week roster, and allocated
Attend to customer’s queries at the TVM and on the concourse when on Station
Duties ,support duties and roaming duties.
Any other duties as assigned at any station
HOW TO APPLY?
Interested candidates who meet the above criteria are requested to email their CV to
jobsBOC@bombelaop.co.za. Ensure to include the job reference number (CS55)
into the subject line of your e-mail.
Bombela Operating Company is an equal opportunity employer and all appointments
will be aligned to the Company’s employment equity strategy.
Bombela Operating Company also supports all disabled recruitment practices.
Should we not contact you within 14 days of the closing date of this advert, kindly
regard your application as unsuccessful.
Please note that it is the applicant’s responsibility to inform their manager of their
intention to apply for the position.
Psychometric results are valid for a period of 12 months.
The internal applicant’s disciplinary record will also be taken into consideration
Bombela Operating Company would never ask any individual applying for
employment opportunity with Bombela Operating Company to pay any fee
BOC urges all job applicants not to pay any money for potential jobs within the
Bombela Operating Company reserves the right at their sole discretion not to fill this