Contextualising Clerk

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Job Title:                     Contextualising Clerk

Job ID:                         26709

Location:                     Bellville


Contextualising Clerk – Temp (Fixed Term Contract) (#26709) at MMI Health


MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.

MMI’s purpose is to improve the lifetime Financial Wellness of people, their communities and their businesses. Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over one’s lifetime. Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals. Visit us at



Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.

Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.


To uphold the image of the organisation and the Scheme in all interactions with members, service providers or the Service Provider Network (SPN) members in:

Applying knowledge in determining the correct routing path for incoming correspondence to an extensive network of operational departments, both internal and external.

Ensuring that all incoming correspondence are contextualised and routed to the correct department/s or SPN Members.

Where immediate feedback is required to the member or service provider, decide on the appropriate response and direct these accordingly.

Serving as a support resource to other departments, where required.


Contextualise and route incoming correspondence to various Department/s or SPN members to ensure generations of relevant automated responses where applicable.

To manage the GEMS Distribution workflow queues.

Accurately contextualise the correspondence received in workflow by reading the correspondence item, understanding the nature of the interaction and making the relevant decisions.

Accurately classify the correspondence received in workflow.

Accurately distribute emails and faxed to relevant departments or SPN members.

Re-route emails and faxes to relevant department.

Daily returned mail management.

Liaise with members by telephone to update member details.

Provide members with relevant information / feedback where required.

Maintain a steady workflow.

Keeping records of all incoming correspondence.

Accurate distribution of incoming correspondence.

Records of supporting documentation for all membership transactions on the correct member’s account.

Admin support within the department.

Accurate and timeous routing of all correspondence.

Accurate responses to members and service providers.

Retrieve faxes and emails from the outlook programme.

Archive document/s to the relevant membership or practise number and ensure the correct date of receipt it used.

Ensuring a list of archived documents are available on the outstanding web report for retrieval by other departments.

Ensure accurate archiving of all documentation.


Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.

Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.

Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.

Actively leads change, does what is right for the business and drives continuous improvement through innovation.

Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, and empowerment in others and encouraging them to contribute to the best of their ability.

Creates competitive and breakthrough strategies to drive short term profitability and long-term business growth and shareholder value.

Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.

Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.

Manages self and relationships with others effectively and provides perspective in difficult situations.

Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.

Takes responsibility for own development; and actively mentors, coaches and develops talent in others. Builds leadership bench strength for MMI by providing opportunities and experiences to develop skills, competencies and business knowledge.


  • A tertiary qualification would be advantageous.
  • A minimum of 6 months in a data capturing capacity.
  • 1 year working experience within the health industry.
  • Working knowledge of MS Office.
  • Strong attention to detail.
  • Good verbal & written communication skills.
  • Ability to work in a pressurised environment & deal with multiple deliverables at once.
  • Ability to manage self (self-driven and self-motivated).
  • Strong team player
  • Results orientated with solid problem solving abilities



Shortlisted candidates will be subjected to the following statutory checks:




Psychometric assessments.

Should you not be contacted within two weeks, please consider your application unsuccessful.

We reserve the right not to fill the vacancy.


Only on-line applications submitted via our careers page will be considered.

Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application.

Please submit your application via our Careers page on

To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.

Closing Date:               4 March 2019


Contact Details

Yandisa Fanqa purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)




All positions will be filled in accordance with our Employment Equity plan.


We also encourage people with disabilities to apply.







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