Clicks | HR Officer II – Store Operations (Coastal East)

Clicks | HR Officer II – Store Operations (Coastal East)

 19 September 2023


To implement and maintain the human resources initiatives at an operational level in cooperation with the HR manager in order to support the achievement of the strategy.

Job description


  • To assist with the effective attraction, motivation and retention of core operational talent through the management of consistent and effective recruitment and selection process of staff.
  • To assist with the learning and development of the divisional workforce by coordinating and implementing the annual training and development plan in conjunction with the HRM
  • To assist the team with the consistent and effective management of IR issues in line with the company policies and procedures and according to legislative requirements
  • To manage the co-ordination and communication with all relevant stakeholders including management, employees and the union
  • To manage the efficient, timeous and accurate administration and record keeping of all HR related information with the HRA in order to ensure high levels of compliance
  • To compile, generate and analyse HR statistics and reports for the division in order to facilitate quality decision making and meet legislative requirements
  • To support the drive of effective people management processes within the division ensuring a performance culture
  • To support the implementation of the BU transformation roadmap in order to achieve the BU transformation targets
  • To ensure superior customer service through the resolution of all HR related queries
  • To assist the HRM with the implementation of projects and initiatives


Minimum requirements


Job Knowledge:
  • Employment legislation and its relevant application to the retail industry
  • Knowledge of Industrial Relations legislation and procedures
  • Competency based recruitment and selection principles and procedures
  • Generalist HR practices and trends
  • HR and payroll administration processes
  • Knowledge of training, development and talent management principles
  • Knowledge of Employment legislation including OHSA, EEA, BCEA, SDA
Job Related Skills:
  • Strong interpersonal and communication skills with people at all levels;
  • Interviewing and assessing ability;
  • Attention to detail and analytical ability;
  • Conflict management and problem solving skills; Customer service orientation
Job Experience:
  • Essential: Generalist HR experience in a Retail environment
  • Essential: Experience in IR, recruitment, payroll and HR administration
  • Desirable: Experience of working in a geographically spread-out environment
  • Desirable: Experience using SAP HCM
  • Essential: 3-year tertiary qualification (BA, B Comm HR) , B Soc Sc, B. Ed, B. Bus Science)
  • Desirable: Honours Degree
  • Working with People
  • Coping with pressure and setbacks
  • Deciding and Initiating Action
  • Adhering to Principles and Values
  • Delivering Results and Meeting Customer Expectations
  • Analysing
  • Adapting and Responding to Change
  • Following instructions and procedures


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