CIVIC SERVICES SUPERVISOR (X16 POSTS)

SALARY: R397 116 – R467 790 per annum (Level 08), (A basic salary)
CENTRE: Eastern Cape: Libode Ref No: HRMC 6/26/9a (X1 Post)
Eastern Cape: Mount Fletcher Ref No: HRMC 6/26/9b (X1 Post)
Free State: Bloemfontein Ref No: HRMC 6/26/9c (X1 Post)
Gauteng: Benoni Ref No: HRMC 6/26/9d (X1 Post)
Gauteng: Cresta Ref No: HRMC 6/26/9e (X1 Post)
Gauteng: Germiston (Ref No: HRMC 6/26/9f (X1 Post)
KwaZulu-Natal: Mbazwana Ref No: HRMC 6/26/9g (X1 Post)
KwaZulu-Natal: Pavillion Mall Ref No: HRMC 6/26/9h (X1 Post)
Limpopo: Mokopane Ref No: HRMC 6/26/9i (X1 Post)
Limpopo: Polokwane Ref No: HRMC 6/26/9j (X1 Post)
Mpumalanga: Standerton Ref No: HRMC 6/26/9k (X1 Post)
Mpumalanga: Malelani Ref No: HRMC 6/26/9l (X1 Post)
Northern Cape: De Aar Ref No: HRMC 6/26/9m (X1 Post)
North West: Rustenburg Ref No: HRMC 6/26/9n (X1 Post)
Western Cape: Mossel Bay Ref No: HRMC 6/26/9o (X1 Post)
Western Cape: Somerset West Ref No: HRMC 6/26/9p (X1 Post)

REQUIREMENTS: An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Management, Administration, Law or
Social Science within these specified fields of study at NQF level 6 as recognized by SAQA. 2 Years’ experience in Operations in a Client or Customer Services environment is required. Experience in Civic or Immigration
Operations and a drivers licence may be an added advantage. Knowledge of front office operations. Extensive knowledge of various filing systems. Knowledge of fingerprint verification. Knowledge and understanding of Civic
Services Regulatory Framework. Knowledge of the Public Service Regulatory Framework. Knowledge of Supply Chain Management process and
procedures. Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures. Knowledge of Human Resources Regulatory Framework. Work extended
hours may be required. Required skills and competencies: Customer Focus.

Analytical thinking. Planning and organizing. Problem Solving. Verbal and written Communication. Financial Administration. Interpersonal skills. Attention
to detail. Clerical and Administration. Multi-Tasking. Supervisory skills. Teamwork. Time Management. Conflict Management and resolution. Computer literacy. Patriotism, Honesty and Integrity.

DUTIES: The successful candidates will be responsible for, amongst others, the following specific tasks: Facilitate the administration of the front-line office in
an effective manner. Ensure enquiries are attended to and perform online (meter greeter) verification. Ensure the monitoring of the live capture photo boot in the department. Facilitate the verification and validation of client information on system, fingerprint, scan client supporting document online. Ensure the effective delivery of ID smart cards. Facilitate and quality assure
the authorisation and collection of applications from clients. Facilitate the implementation of security control processes and policies. Attend to
problematic areas related to general services to all clients. Facilitate the implementation of BMD (Birth, Marriage and Death) and ID smart cards
operations. Facilitate and monitor effective daily operations of the front office. Build and maintain relationships with clients. Ensure the implementation of effective governance, risk, and compliance management practices. Ensure effective and efficient management of human, physical and financial resources within the Local Office. Coach and guide staff on compliance with all regulatory requirements.

ENQUIRIES: Eastern Cape: Mr L Jama Tel No: (043) 604 6417

Free State: Ms V Molefi Tel No: (051) 430 0378
Gauteng: Mr P Mlangeni Tel No: (011) 242 9039
KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003
Limpopo: Mr J Kgole Tel No: (015) 287 2802
Mpumalanga: Ms N Dlangisa Tel No: (013) 752 2504
Northern Cape: Mr W Masilonyana Tel No: (053) 807 6725
North West: Mr L Appels Tel No: (018) 397 9908 / 9924 / 9922 / 9915
Western Cape: Mr M Pienaar Tel No: (021) 488 1409 / (021) 488 1412

APPLICATIONS: Applications compliant with the “Directions to Applicants” above must be submitted online at https://erecruitment.dha.gov.za or sent to the correct
address specified as follows:
Eastern Cape: Physical address: 11 Hargreaves Avenue, King William’s Town, 5600.
Free State: Physical Address: 41 Charlotte Maxeke Street, Bloemfontein, 9301.
Gauteng: Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street.
KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg, 3209.
Limpopo: Physical Address: 89 Biccard Street, Polokwane, 0699.
Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200.
Northern Cape: Physical Address: Quantum Leap Building, 69 Du Toitspan Road, Kimberley, 8300.
North West: Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745.
Western Cape: Physical Address: 4th Floor Fair Cape Building, 56 Barrack Street, Cape Town, 8000.

DEPARTMENT OF HOME AFFAIRS
The Department of Home Affairs is a merit-based and equal opportunity employer. It is our intention to
appoint excellent candidates whilst harnessing the power of diversity. People with Disabilities, Youth,
unemployed Graduates and Woman are encouraged to apply. We are looking for committed, passionate
and talented individuals to form part of a new leadership team, equipped with the right skills to facilitate
the transformation of Home Affairs into a digital-first, world-class organisation. If you are committed to
delivering on the Medium-Term Development Plan’s priorities through digital transformation, ascribe to
the Department’s shared value set, have what it takes to serve the needs of South African citizens,
residents and visitors with the highest levels of professionalism and integrity, and your credentials meet
the requirements of any of the following positions, kindly respond before the closing date. The
Department of Home Affairs subscribes to the provisions of the Protection of Personal Information Act
(Act 4 of 2013). As such, the Department will use the personal information provided by Applicants for
recruitment purposes in reference to posts applied for. This information may be retained for audit
purposes. The Department undertakes to protect the confidentiality of all personal information provided,
and will not disclose such to any unauthorised person, except where it is legally compelled to do so or it
is necessary in furthering recruitment purposes. The submission of an application (including any
additional / supporting information), is considered as an Applicant’s consent hereto.

CLOSING DATE: 20 March 2026
NOTE: Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the
closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at
www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as
well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One
will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed.

Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the
South African Qualifications Authority (SAQA); will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). In order to be considered for appointment into Senior Management (SMS) posts,
applicants potentially considered suitable are required to complete the online “Pre-entry Certificate for entry into the Senior Management Services” course; obtainable at the National School of Government (NSG), under the name “Certificate for entry into the SMS”. Full details can be obtained via the following link: https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/.Once appointed, serving of a prescribed probation period, and obtaining of a security clearance appropriate to the post, will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates, only.

CIVIC SERVICES SUPERVISOR (X16 POSTS)

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