CBRE Excellerate | Utilities Controller

CBRE Excellerate | Utilities Controller

Job Description

Main purpose / objective of the position:
Perform a management and support function in the Utilities department and for Utilities Managers, ensuring that the operation and processes run smoothly, efficiently and effectively.

Role Objectives \ Responsibilities:
To compile monthly billing for clients in line with the required SLA with final sign off:

  • Billing balancing and comparison report for all utilities.
  • Import File – reconcile and check ensure accuracy.
  • Slips – reconcile and check ensure accuracy.
  • Ensure deadlines are met in accordance with the sla’s as per the contracts.
  • Compile monthly Landlord reports accurately and timeously.
  • To report any abnormalities in terms of recoveries.
  • Ensure all changes captured on MYMCs are implemented within SLA timelines.
  • Ensure all queries raised on MYMCS are resolved and responded to within SLA timelines.
  • To undertake tariff confirmations on utility bills annually when new tariffs are applied.
  • To report on energy management and consumption in the portfolio and for the sustainability report.
  • To monitor utilities procedures and compliance within the portfolio.
  • Meet with clients when needed to resolve queries.
  • Provide reconciliations and debit \ credit letters to resolve queries.
  • Provide monthly accruals in line with client deadlines.
  • Provide budgets annually for client review in line with client’s deadlines.
  • Track and monitor requests for quotes / client PO / installation and completion.
  • Monitor monthly municipal accounts and bill verifications provided – highlight any municipal issues and follow up on resolution.

Experience / Education:

  • Grade 12 Senior Certificate with Math.
  • At least 5 years minimum experience within the utilities environment.

Knowledge Required:

  • Aptitude for figures and financial skills.
  • Adequate knowledge of specific discipline.
  • Legislation and regulations with regards to municipal/government supply and services requirements.
  • Industry knowledge specific to area of accountability.
  • Computer Literacy.
  • Negotiations skills.
  • Organising skills.

Competencies Required:

  • Adhering to Principles and Values and high level of integrity.
  • Delivering Results and Meeting Customer Expectations.
  • Working with People.
  • Leading and supervising.
  • Following Instructions and Procedures.
  • Learning and researching.
  • Deadline Driven.


  • Adapting and responding to changes.
  • Coping with pressure and set-backs.
  • Deciding and Initiating Action.
  • Presenting and communicating information.
  • Achieving personal work goals and objectives.
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