Casual Cashier – Thavhani Mall | Dis-Chem X1
Job Description
Essential:
- Grade 12 / Matric
- A minimum of 6 months’ experience cashier/till operations experience
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language
- Basic customer service
- Willing and able to work retail hours
Job Description:
- Adhere to Dis-Chem’s customer service policies and procedures
- Establish a professional relationship with customers
- Report customer complaints and compliments to the Frontline Supervisor, or store management
- Adhere to the customer turnover hourly rate
- Be aware of current sales and promotions
- Ensure colleagues and customers are not exposed to any risk
- Carry out and manage Dis-Chem 5 star communication principles
- Be responsible for cash flow
- Ensure all line voids and price changes are approved and signed off by the supervisor
- Exchange merchandise for customers and accept returned goods by customers when authorised to do so
- Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
- Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
- Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
- Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
- Ensure all outgoing stock/items/scripts are scanned and paid for
- Ensure that all money is strictly kept safely and securely inside the till
- Handle daily takings confidentially, and only discuss with management
- Be alert, recognise and report suspicious behaviour to management
- Address queries regarding store merchandise
- Adhere to Dis-Chem’s security policies and procedures
Competencies:
Essential:
- In-depth knowledge of operating cash registers, and maintaining cash drawers
- Knowledge of processing sales, refunds and payments
- Strong command of English (written and oral)
- Accuracy
- Attention to detail
- Presentable
- Emotional intelligence
- Social awareness
- Accountability
- Problem-solving
- Analyse basic reports
- Trustworthy and honest
- Time management
Advantageous:
- Third additional language
Special conditions of employment:
- Willing and able to work retail hours
- Reliable transport and/or reside in close proximity to the store
- South African citizen
- Clear credit and criminal records
Remuneration and benefits:
- Market-related salary
- Medical aid
- Provident fund
- Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
A casual cashier plays a vital role in the retail and customer service industry by providing efficient and friendly checkout services to customers. This essay will explore the responsibilities, skills, qualities, and significance of a casual cashier in a retail environment.
To begin with, a casual cashier is responsible for processing customer transactions accurately and efficiently. They operate cash registers, scanners, and other equipment to ring up purchases, accept payments in various forms (cash, credit/debit cards, mobile payments), and provide change and receipts to customers. Casual cashiers also handle returns, exchanges, and refunds following store policies and procedures.
In addition to processing transactions, casual cashiers perform other essential duties to ensure smooth store operations and exceptional customer service. These duties may include:
– Greeting customers warmly and assisting them with locating products or answering inquiries.
– Maintaining cleanliness and organization of the checkout area, including sanitizing surfaces and replenishing supplies (bags, receipt paper, etc.).
– Monitoring inventory levels at the checkout counter and alerting management when supplies are low.
– Adhering to security procedures to prevent theft or fraudulent activities, such as checking identification for age-restricted purchases.
– Collaborating with other store staff to resolve customer issues or escalate concerns to management when necessary.
Qualities and skills required to excel as a casual cashier include:
– Attention to detail: Ensuring accuracy in cash handling and transaction processing.
– Basic math skills: Ability to calculate prices, discounts, and change quickly and accurately.
– Customer service orientation: Being friendly, approachable, and attentive to customers’ needs.
– Effective communication: Clear verbal communication to interact with customers and colleagues.
– Adaptability: Flexibility to work varying shifts and handle busy periods with composure.
The significance of a casual cashier in a retail setting cannot be underestimated. They serve as frontline representatives of the store, providing the final impression to customers during their shopping experience. A friendly and efficient cashier can enhance customer satisfaction and loyalty, contributing to repeat business and positive word-of-mouth recommendations.
Furthermore, casual cashiers play a role in maintaining the financial integrity of the store by adhering to cash handling procedures and minimizing errors or discrepancies. They contribute to overall store profitability by ensuring accurate recording of sales transactions and promoting additional sales through suggestive selling techniques.
In conclusion, a casual cashier is a valuable member of the retail team, responsible for providing excellent customer service and ensuring smooth and efficient checkout operations. Their role requires a combination of technical skills, interpersonal qualities, and attention to detail to create a positive shopping experience for customers. Casual cashiers contribute to the success of retail businesses by fostering customer satisfaction, supporting sales goals, and upholding operational standards.
