Capitev Bank | Agent: Direct Loan 2020

Capitev Bank | Agent: Direct Loan 2020

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement
  • To respond to telephone and online queries from clients; provide service, fulfil clients’ needs and the granting of Global One (Save, Transact, Insure, Credit) and achieve targets.
Experience

Min:

  • This role is deemed to be appropriate for a matriculate without previous experience.

Ideal:

  • 1 – 2 years telemarketing experience, preferably in sales
  • Call centre experience
  • Of a sales/credit/fraud environment
  • Of (Or) working in a Capitec Bank branch
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
  • A relevant tertiary qualification in Human Resources or Business Management
Knowledge

Min:

  • Basic calculations

Ideal:

  • Understanding of banking or financial principles and environment
  • Basic telesales techniques and methods
  • Basic sales principles and techniques
  • Basic operational and product knowledge
  • Capitec Bank Products and Procedure
Skills
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Attention to Detail
  • Analytical Skills
  • Selling Skills
  • Influencing Skills
  • Telephonic / Call skills
Competencies
  • Analysing
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
  • Following Instructions and Procedures
  • Coping with Pressures and Setbacks
  • Writing and Reporting
  • Delivering Results and Meeting Customer Expectations
  • Working with People
Additional Information
  • Clear criminal and credit record
  • Willing and able to work shifts, including weekends
  • Ability and willingness to work in an open plan environment
  • Willingness to work or be available overtime and / or weekends if required

 

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

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