Capitec Bank | Service Consultant X1
Location: Beaufort West, Western Cape, ZA
Company: Capitec Bank Ltd
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what this job is about and complete a short assessment, please click here
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit, and Insure).
- Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
- Responsible for maintaining skill, knowledge, and competency in order to sell Global One in the interest of the client.
- Presenting and conducting self in accordance with brand expectations.
Experience
Minimum:
- No previous experience required
Ideal:
- More than 1 year’s client service experience within a retail/ financial/ banking environment
- Demonstrated track record of engaging in a sales and client-facing environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Commerce or Management
Knowledge
Minimum:
- Knowledge and understanding of:
- Basic calculations
- Retail/consumer service environment
Ideal:
- Knowledge and understanding of:
- Capitec Bank Products
- Internal business processes and procedures
- Organizational Policies, including (but not limited to) the Credit Policy
Skills
- Communications Skills
- Interpersonal & Relationship Management Skills
Competencies
- Adhering to Principles and Values
- Adhering to Principles and Values_Acting with Integrity
- Adhering to Principles and Values_Demonstrating Beliefs and Principles
- Adhering to Principles and Values_Showing Community and Social Responsibility
- Delivering Results and Meeting Customer Expectations
- Delivering Results and Meeting Customer Expectations_Championing Customer Needs
- Delivering Results and Meeting Customer Expectations_Delivering High-Quality Work
- Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
- Delivering Results and Meeting Customer Expectations_Serving Customers
- Entrepreneurial and Commercial Thinking
- Entrepreneurial and Commercial Thinking_Controlling Costs
- Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
- Entrepreneurial and Commercial Thinking_Leveraging Opportunities
- Entrepreneurial and Commercial Thinking_Navigating Organisations
- Following Instructions and Procedures
- Following Instructions and Procedures_Accepting Direction
- Following Instructions and Procedures_Following Policies and Procedures
- Following Instructions and Procedures_Managing Meetings
- Following Instructions and Procedures_Managing Risk
- Following Instructions and Procedures_Managing Time
- Following Instructions and Procedures_Working Safely
- Persuading and Influencing
- Persuading and Influencing_Making a Strong Impression
- Persuading and Influencing_Making Convincing Arguments
- Persuading and Influencing_Negotiating Agreements
- Presenting and Communicating Information
- Presenting and Communicating Information_Communicating Effectively
- Presenting and Communicating information_Presenting and Public Speaking
- Relating and Networking
- Relating and Networking_Creating and Maintaining Networks
- Relating and Networking_Establishing Relationships
- Relating and Networking_Interacting with People at Different Levels
- Relating and Networking_Managing Political Situations
Conditions of Employment
- Must have access to transport (personal/public)
- Clear criminal and credit record
- Must have fingerprints that are detectable/recognizable on Capitec Bank’s internal electronic banking system
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.