Capitec Bank | Service Consultant X1

Capitec Bank | Service Consultant X1

Location: Beaufort West, Western Cape, ZA

Company: Capitec Bank Ltd

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here

2.  Once you have completed the above finalize your application by clicking apply below

 

Purpose Statement

  • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit, and Insure).
  • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
  • Responsible for maintaining skill, knowledge, and competency in order to sell Global One in the interest of the client.
  • Presenting and conducting self in accordance with brand expectations.

Experience

Minimum:

  • No previous experience required

Ideal:

  • More than 1 year’s client service experience within a retail/ financial/ banking environment
  • Demonstrated track record of engaging in a sales and client-facing environment

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

Ideal:

  • Knowledge and understanding of:
    • Capitec Bank Products
    • Internal business processes and procedures
    • Organizational Policies, including (but not limited to) the Credit Policy

Skills

  • Communications Skills
  • Interpersonal & Relationship Management Skills

Competencies

  • Adhering to Principles and Values
  • Adhering to Principles and Values_Acting with Integrity
  • Adhering to Principles and Values_Demonstrating Beliefs and Principles
  • Adhering to Principles and Values_Showing Community and Social Responsibility
  • Delivering Results and Meeting Customer Expectations
  • Delivering Results and Meeting Customer Expectations_Championing Customer Needs
  • Delivering Results and Meeting Customer Expectations_Delivering High-Quality Work
  • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
  • Delivering Results and Meeting Customer Expectations_Serving Customers
  • Entrepreneurial and Commercial Thinking
  • Entrepreneurial and Commercial Thinking_Controlling Costs
  • Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
  • Entrepreneurial and Commercial Thinking_Leveraging Opportunities
  • Entrepreneurial and Commercial Thinking_Navigating Organisations
  • Following Instructions and Procedures
  • Following Instructions and Procedures_Accepting Direction
  • Following Instructions and Procedures_Following Policies and Procedures
  • Following Instructions and Procedures_Managing Meetings
  • Following Instructions and Procedures_Managing Risk
  • Following Instructions and Procedures_Managing Time
  • Following Instructions and Procedures_Working Safely
  • Persuading and Influencing
  • Persuading and Influencing_Making a Strong Impression
  • Persuading and Influencing_Making Convincing Arguments
  • Persuading and Influencing_Negotiating Agreements
  • Presenting and Communicating Information
  • Presenting and Communicating Information_Communicating Effectively
  • Presenting and Communicating information_Presenting and Public Speaking
  • Relating and Networking
  • Relating and Networking_Creating and Maintaining Networks
  • Relating and Networking_Establishing Relationships
  • Relating and Networking_Interacting with People at Different Levels
  • Relating and Networking_Managing Political Situations

Conditions of Employment

  • Must have access to transport (personal/public)
  • Clear criminal and credit record
  • Must have fingerprints that are detectable/recognizable on Capitec Bank’s internal electronic banking system

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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