Capitec Bank | Relationship Banker 2021

Capitec Bank | Relationship Banker 2021

Location: Cape Town, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To manage a portfolio of clients by providing excellent client service which aims to retain and optimize client value whilst attracting new clients to ensure future client growth.

Experience

Minimum:

  • 1 to 2 years Business Banking experience

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

  • Diploma in Accounting – Financial Accounting or Business Management

Knowledge

Minimum:

Knowledge and understanding of:

  • Business banking environment including features, benefits, and value propositions of products & services
  • General banking practices and procedures.
  • Credit principles and practices, including an understanding of credit application, securities, and balance sheet requirements.
  • The Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).
  • Administration processes and procedures pertaining to Business Banking transactions.
  • Client relationship management and service principles.

Ideal:

Knowledge and understanding of:

  • Capitec Business Bank products and services
  • Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.
  • Capitec/Business Bank systems and processes

Skills

  • Communications Skills
  • Administration Skills
  • Planning, organizing and coordination skills
  • Problem-solving skills
  • Interpersonal & Relationship Management Skills
  • Attention to Detail

Competencies

  • Deciding and Initiating Action
  • Deciding and Initiating Action_Acting Decisively
  • Deciding and Initiating Action_Demonstrating Initiative
  • Deciding and Initiating Action_Making Accurate Judgments and Decisions
  • Working with People
  • Working with People_Adapting to Others
  • Working with People_Assessing and Understanding People
  • Working with People_Attentive Listening
  • Working with People_Building and Supporting Teams
  • Working with People_Demonstrating Appreciation
  • Working with People_Demonstrating Self-Insight and Awareness
  • Working with People_Managing from a Distance
  • Working with People_Resolving Conflict
  • Working with People_Sharing Information
  • Working with People_Showing Caring and Understanding
  • Working with People_Supporting Coworkers
  • Working with People_Teaching
  • Relating and Networking
  • Relating and Networking_Creating and Maintaining Networks
  • Relating and Networking_Establishing Relationships
  • Relating and Networking_Interacting with People at Different Levels
  • Relating and Networking_Managing Political Situations
  • Persuading and Influencing
  • Persuading and Influencing_Making Convincing Arguments
  • Persuading and Influencing_Making a Strong Impression
  • Persuading and Influencing_Negotiating Agreements
  • Analyzing
  • Analysing_Critical Thinking
  • Analysing_Evaluating and Implementing Ideas
  • Analysing_Reading Effectively
  • Analysing_Solving Complex Problems
  • Analysing_Testing and Troubleshooting
  • Analysing_Thinking Broadly
  • Analysing_Using Math
  • Analysing_Working with Financial Information
  • Planning and Organising
  • Planning and Organising_Coordinating Project Activities
  • Planning and Organising_Driving Projects to Completion
  • Planning and Organising_Managing Resources
  • Planning and Organising_Prioritising and Organising Work
  • Delivering Results and Meeting Customer Expectations
  • Delivering Results and Meeting Customer Expectations_Championing Customer Needs
  • Delivering Results and Meeting Customer Expectations_Delivering High-Quality Work
  • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
  • Delivering Results and Meeting Customer Expectations_Serving Customers
  • Following Instructions and Procedures
  • Following Instructions and Procedures_Accepting Direction
  • Following Instructions and Procedures_Following Policies and Procedures
  • Following Instructions and Procedures_Managing Meetings
  • Following Instructions and Procedures_Managing Risk
  • Following Instructions and Procedures_Managing Time
  • Following Instructions and Procedures_Working Safely
  • Adapting and Responding to Change
  • Adapting and Responding to Change_Acting as a Champion for Change
  • Adapting and Responding to Change_Adapting to Change
  • Adapting and Responding to Change_Supporting Change
  • Adapting and responding to change_Working with Diverse Populations
  • Adapting and Responding to Change_Working with Ambiguity
  • Coping with Pressures and Setbacks
  • Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance
  • Coping with Pressures and Setbacks_Displaying Confidence and Composure
  • Coping with Pressures and Setbacks_Maintaining Work-Life Balance
  • Coping with Pressures and Setbacks_Managing Stress
  • Achieving Personal Work Goals and Objectives
  • Achieving Personal Work Goals and Objectives_Accepting Responsibility
  • Achieving Personal Work Goals and Objectives_Driving Continuous Improvement
  • Achieving Personal Work Goals and Objectives_Driving for Results
  • Achieving Personal Work Goals and Objectives_Pursuing Self-Development

Conditions of Employment

  • Clear criminal and credit record

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