Capitec Bank | Officer: Forex Service X1

Capitec Bank | Officer: Forex Service X1

Location: Stellenbosch, GT, ZA

Company: Capitec Bank Ltd

Capitec

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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

  • To contribute towards an optimal and unique client experience in providing payment related support to internal and external clients and stakeholders
    • Investigating and resolving payment queries and complaints.
    • Obtaining information from clients to determine and execute required actions on systems and platforms in line with service level agreements and targets.

Experience

Minimum:

  • Minimum 3 years in a Forex environment, working with outward payments.
  • Previous experience working with Forex Systems (SWIFT, etc.)

Ideal:

  • 3+ years in a Forex and banking environment
  • 3+ years call centre experience and telephone etiquette

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Banking

Knowledge

Minimum:

  • Customer care and service protocol including telephony skills
  • Compliance with Company Policies and Procedures
  • Operational Risk
  • Knowledge and understanding of basic pricing concepts and application to client transactions / accounts
  • Knowledge and understanding SA Reserve Exchange Control regulations, SWIFT standards, cut-off times, etc
  • Relevant knowledge of payment documentation such as, Invoices, transport documentation and customs documentation.
  • Relevant knowledge of International Foreign Exchange, payment and clearing systems.

Ideal:

  • Understanding of business services banking products.
  • Working knowledge of Payment Systems including SWIFT
  • Departmental strategies to support business unit plans

Skills

  • Attention to Detail
  • Communications Skills
  • Decision making skills
  • Influencing Skills
  • Planning, organising and coordination skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity, and applications to this position will strictly be considered in support of our employment equity goals.

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