Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To improve and optimise all areas where a client (internal and external) interacts with the brand’s physical and digital touchpoints with the outcome of improving the overall experience and perceived value.

Experience

Minimum:

  • 5 years’ experience in a similar environment, with exposure to:
  • Voice of Customer Platforms
  • Client Engagement
  • Service Environments
  • Employee Engagements
  • Culture & Behaviour
  • Previous exposure to customer servicing, platform engagement, product design/enhancement, customer engagement, culture & behaviour

Qualifications (Minimum)

  • A relevant tertiary qualification in Engineering – Process
  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

  • Market research methodologies
  • Internal communications
  • Client behaviour
  • Marketing Technology
  • Customer Experience Platforms (Digital)
  • Product Management

Ideal:

  • Blended Skillset – Marketing / Data / Technology
  • Banking Experience value chain

Skills

  • Analytical Skills
  • Interpersonal & Relationship management Skills
  • Influencing Skills
  • Problem solving skills
  • Strategic Thinking Skills

Competencies

  • Deciding and Initiating Action
  • Persuading and Influencing
  • Relating and Networking
  • Deciding and Initiating Action_Acting Decisively
  • Working with People
  • Creating and Innovating
  • Formulating Strategies and Concepts
  • Planning and Organising

Conditions of Employment

  • Clear criminal and credit record

 

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

 

For further information regarding this job posting, please contact the Capitec Recruitment Consultant:

Cleo Tammy Hendricks