Capitec Bank | Agent: Multi Skill 2020

Agent: Multi Skill

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

Purpose Statement
  • To assist on various Inbound and Outbound campaigns
  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
  • To maximise delivery of service in different areas
  • Market Capitec Bank products telephonically
  • Deliver excellent customer services to attract and retain clients.
Experience

Min:

  • 2-3 years inbound or outbound contact centre experience
  • Customer service and Telemarketing experience
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge

Min:

  • Call centre processes and procedures
  • Customer care and service protocol
  • Sales
  • Basic operational and product knowledge
  • Inbound and outbound campaigns
Skills
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail
  • Selling Skills
Competencies
  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People
Additional Information
  • Ability and willingness to work in an open plan environment
  • Willing and able to work shifts, including weekends
  • Willing to work additional hours on occasion upon request
  • A valid driver’s license and own vehicle is preferred
  • Clear criminal and credit record

 

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

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